LiveCareer-Resume

remote service partner resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Skills
  • Treatment room cleanup
  • Equipment sterilization
  • Patient data gathering
  • Organization and Time management
  • Infection Control Proficiency
  • Strong Communication Skills
  • Dental Staff Assistance
  • Electronic Charting
  • Teamwork
  • Problem-Solving Abilities
  • Courteous with Strong Service Mindset
  • Clerical Support
  • Microsoft Office Expertise
  • Inbound and Outbound Calling
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Data Entry and Maintenance
Experience
11/XXX1 to 02/XXX2 Remote Service Partner Benevis | Midland, GA,
  • Consulted with customers to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered inbound calls, chats and emails to facilitate customer service.
01/XXX1 to 04/XXX1 Dental Assistant, Chairside Fredericksburg Independent School District | Fredericksburg, TX,
  • Laid out dental instruments and equipment before procedures.
  • Entered patient data into the dental records system and observed confidentiality rules to maintain patient privacy.
  • Educated patients on treatment procedures and post-procedure home care.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses, and treatment.
  • Took bitewing, periapical, panoramic, and occlusal X-rays and prepared for dentists to review.
  • Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids, and mixed materials to support dentists during procedures.
07/XXX0 to 10/XXX0 Dental Assistant Extern CNS Dental | City, STATE,
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
  • Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns
  • Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
  • Applied fluoride varnish.
10/2017 to 12/XXX0 Educational Aide Naval CYP Childcare Development Center | City, STATE,
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Helped facilitate indoor and outdoor play, parent-teacher conferences, and keeping classroom clean with diligent attention to each support task.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Maintained safe, clean, and constantly supervised play environment.
  • Assisted with or led story time by reading books to children.
  • Instructed and assisted students during craft activities.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Sanitized toys, equipment, supplies, and surfaces regularly.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Taught children foundational skills in colors, shapes, and letters.
Education and Training
Expected in 01/XXX1 to to Associate of Science | Fortis College, Landover, MD, GPA:

Dental Functions Assistant

  • Dean's List Honoree XXX0-XXX1
Expected in 06/2014 to to High School Diploma | Westlake High School, Waldorf, MD GPA:
Certifications
Certified Dental Assistant, XXX1 (Dental Assisting National Board) EFDA ,XXX1(Expanded Function Dental Assistant )

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Resume Overview

School Attended

  • Fortis College
  • Westlake High School

Job Titles Held:

  • Remote Service Partner
  • Dental Assistant, Chairside
  • Dental Assistant Extern
  • Educational Aide

Degrees

  • Associate of Science
  • High School Diploma

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