REMOTE GO-LIVE SUPPORT ANALYST / HELP DESK SUPPORT - SUPPORT CONSULTANT
Education and Training
West Florence HighFlorence, SC
Forsyth Technical CollegeAdvanced Medical Terminology - 2013 to present Herzing University Associate of Science Insurance Billing and Coding Specialist
CADENCE PRELUDE EPICARE AMBULATORY ASAP ADTWinston-Salem, NCRemote Go-Live Support Analyst / Help Desk Support - Support Consultant
in all EpicCare Ambulatory environments; Epic Care Inpatient environments ASAP, ADT, Clindoc, Cadence/Prelude, Anesthesia/Optime, CPOE, Security, Willow, Radiant, HIM, Resolute, & InBasket Management.
Served as change agent to promote, influence, and support change in workflow, documentation, and behaviors for Providers, PA's, NP's, RN's, MA's, & AES consultants.
Remote Support Analyst from the Command Center, able to auto remote into End Users Computers to assist All Clinical/Non- Clinical staff members & AES Consultants to solve all issues that AES Consultants were unable to resolve.
Remote Tutorials with End Users to educate them on the proper most efficient methods of navigating through Epic Systems in various Modules.
Triage Build tickets to another Command Center where Analyst would repair break, environment, & build issues within the Epic System.
Participant in the 2nd Largest Big Bang Go-Live in Epic History.
Wake Forest Baptist Health Pediatrics DepartmentWinston-Salem, NCLead Patient Service Representative/Specialist
Prioritize registration in the order of acuity level determined by the clinical staff.
Daily use of EPIC Systems hospital enterprise modules: Cadence, Prelude, Resolute - Interview patients to gather demographic, insurance and visit specific information, verifying date accurately, along with obtaining consents, both written and verbal.
Maximize collection of money by requesting collection of co- payments and personal pay accounts, referring patients' to Financial Counselors for assistance.
Maintain patient/family/customer communication and professionalism.
Gather accurate and complete patient information with privacy, sensitivity, respect and compassion.
Develop and maintain knowledge and skills to identify insurance plans correctly and understand contract requirements, while maintaining updated insurance information.
Maintain and manage all information for physicians to ensure charges are properly input.
Build knowledge on Wake One as a Super User.
Properly maintain physicians schedule for overbooks, blocks, meetings, vacations and CME.
Serve as lead in maintaining Shared Governess Meetings.
Maintain Service Recovery Kit for office due to inconvenience to patients such as long wait times.
Wake Forest Baptist Health Pediatrics DepartmentWinston-Salem, NCPractice Coordinator
Deliver cost effective health care services by maintaining office operations.
Establish work schedules and task assignments and working with the Practice Manager.
Coordinate various human resources functions at practice site including: administrative supervision of practice staff, vacation scheduling and preparation of time sheets for providers and staff - Ensure the resolution of and/or handles patient complaints or problems regarding charges, patient care, customer service and other related issues.
Assist in achieving productivity objectives by helping influence physicians to meet or exceed their patient quotas.
Ensure adherence to legal and regulatory requirements such HIPPA.
Serve as a liaison with all levels of administration, physicians and outside organizations to coordinate practice business.
Satisfy treatment and service requirements by following clinical guidelines, facilitating collaboration between clinical and administrative staff at the practice site.
Manage and maintain all bank deposits daily.
Wake Forest Baptist Health Pediatrics DepartmentWinston-Salem, NCMedical Office Assistant
Welcome patients and visitors into environment and manages patient flow by greeting and directing them in a friendly, prompt and professional manner.
Ensure effectiveness of clear and concise communication lines by answering telephone, accurately determining purpose of call, and taking detailed messages.
Ensure that medical information is promptly available to clinical staff by accurately creating, filing, maintaining, copying, and/or retrieving patient charts as needed.
Maintain quality service by promptly checking out patients; collecting co-payments and outstanding balances, making follow-up appointments when necessary: answering billing questions.
Manage the referral process by scheduling appointments for referrals to specialist, obtaining authorizations, routing medical record to referral appointments, and maintaining referral logs.