Remote Case Manager resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, remote case manager (CM), triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Skills
Telephonic Triage
Patient Condition Monitoring
Service Utilization Improvements
Remote case manager
Operating Plans Development
Nursing Consultation
Treatment Preparation
Compassionate and Caring
Medication Side Effect Knowledge
Clear Patient Communication
Policy and Program Development
Preventive Healthcare
Education
Palm Beach State CollegeLake Worth, FLExpected in 01/2019 ā āAssociate of Science:Nursing - GPA:
Academy of NursingWest Palm Beach, FL, Expected in 05/2017 ā āLPN:Nursing - GPA:
Work History
Dynamic Workforce Solutions - Assistant Nurse Manager, Emergency Department , , San Antonio, TX01/2020 - Current
Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
Provided physical assessments, medication and chronic disease management to home health patients.
Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
Responded to patient requests with appropriate clinical and personal assistance.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Introduced changes to patient care plans based on regular evaluations and patient changes.
Collaborated with vendors to procure medical equipment, supplies and services.
Educated family members and caregivers on patient care instructions.
Evaluated patient histories, complaints and current symptoms.
Advocated for and strived to protect health, safety and rights of patient.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Implemented care plans for patient treatment after assessing physician medical regimens.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
Developed departmental goals and objectives to improve satisfactory rating with patients.
Created work schedules for multiple shifts to confirm complete floor coverage.
Kept organized records of facility's services and utilization of inpatient beds.
Communicated with members of medical staff and department heads during weekly update meetings.
Verified facility remained up-to-date and compliant with laws and regulations.
Streamlined steps in rapid response situations by prioritizing and delegating tasks.
Managed budgetary finances of facility to monitor accuracy of patient fees and billing.
Issued receipts and completed cash balance sheets in specified areas.
Prepared and monitored budgets and spending to confirm departments operated within funding limits.
Represented facility at investor meetings or with governing boards.
Utilized audits and controls to accurately manage cash.
Facilitated scheduling in identified areas for ancillary testing.
Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Supervised, directed and motivated high-quality performance from nursing staff.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Engaged and participated in consults, patient care plan development and patient monitoring.
Promoted professional development opportunities to encourage nurses to pursue continuous training.
Dungarvin, Inc. - Home Health Registered Nurse , , San Antonio, TX02/2017 - Current
Informed physicians of any changes to patients' health or concerns observed during home visits.
Conducted pre-discharge patient assessments in hospital or clinic setting when appropriate, submitting required patient care documentation and reports.
Instructed patients and caregivers in standard care, developed and revised individual plans of care and implemented physician orders.
Provided physical assessments, medication and chronic disease management to home health patients.
Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
Trained, guided, supported and supervised home health aide care providers.
Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
Contacted case manager immediately when issues arose with at-home patients in effort to find effective resolutions.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Introduced changes to patient care plans based on regular evaluations and patient changes.
Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
Documented patient vitals, behaviors and conditions to communicate concerns to case manager.
Took samples to complete diagnostic and routine assessment tests.
Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
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