LiveCareer-Resume

Remote Case Manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, remote case manager (CM), triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

Skills
  • Telephonic Triage
  • Patient Condition Monitoring
  • Service Utilization Improvements
  • Remote case manager
  • Operating Plans Development
  • Nursing Consultation
  • Treatment Preparation
  • Compassionate and Caring
  • Medication Side Effect Knowledge
  • Clear Patient Communication
  • Policy and Program Development
  • Preventive Healthcare
Education
Palm Beach State College Lake Worth, FL Expected in 01/2019 Associate of Science : Nursing - GPA :
Academy of Nursing West Palm Beach, FL, Expected in 05/2017 LPN : Nursing - GPA :
Work History
Dynamic Workforce Solutions - Assistant Nurse Manager, Emergency Department
, , San Antonio, TX 01/2020 - Current
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Provided physical assessments, medication and chronic disease management to home health patients.
  • Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Introduced changes to patient care plans based on regular evaluations and patient changes.
  • Collaborated with vendors to procure medical equipment, supplies and services.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints and current symptoms.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
  • Developed departmental goals and objectives to improve satisfactory rating with patients.
  • Created work schedules for multiple shifts to confirm complete floor coverage.
  • Kept organized records of facility's services and utilization of inpatient beds.
  • Communicated with members of medical staff and department heads during weekly update meetings.
  • Verified facility remained up-to-date and compliant with laws and regulations.
  • Streamlined steps in rapid response situations by prioritizing and delegating tasks.
  • Managed budgetary finances of facility to monitor accuracy of patient fees and billing.
  • Issued receipts and completed cash balance sheets in specified areas.
  • Prepared and monitored budgets and spending to confirm departments operated within funding limits.
  • Represented facility at investor meetings or with governing boards.
  • Utilized audits and controls to accurately manage cash.
  • Facilitated scheduling in identified areas for ancillary testing.
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Engaged and participated in consults, patient care plan development and patient monitoring.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
Dungarvin, Inc. - Home Health Registered Nurse
, , San Antonio, TX 02/2017 - Current
  • Informed physicians of any changes to patients' health or concerns observed during home visits.
  • Conducted pre-discharge patient assessments in hospital or clinic setting when appropriate, submitting required patient care documentation and reports.
  • Instructed patients and caregivers in standard care, developed and revised individual plans of care and implemented physician orders.
  • Provided physical assessments, medication and chronic disease management to home health patients.
  • Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
  • Trained, guided, supported and supervised home health aide care providers.
  • Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
  • Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
  • Contacted case manager immediately when issues arose with at-home patients in effort to find effective resolutions.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Introduced changes to patient care plans based on regular evaluations and patient changes.
  • Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
  • Documented patient vitals, behaviors and conditions to communicate concerns to case manager.
  • Took samples to complete diagnostic and routine assessment tests.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.

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Resume Overview

School Attended

  • Palm Beach State College
  • Academy of Nursing

Job Titles Held:

  • Assistant Nurse Manager, Emergency Department
  • Home Health Registered Nurse

Degrees

  • Associate of Science
  • LPN

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