remote case manager resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments along with customer service experience. An effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Case Manager
Document Specialist
Staff Management
Customer Service
Call center
Strategic planning
Project Management
Budgeting
Operations management
Negotiation
Employee scheduling
Training
Bilingual
Word, excel, powerpoint knowledge
Work History
02/2022 to 10/2022Remote Case ManagerDynamic Workforce Solutions | , ,
Transmitted documents, organized revisions and tracked changes.
Prepared documents for projects in accordance with project manager, team or client specifications.
Managed file archival and information retrievals.
Manipulated and converted documents to meet needs of individual personnel or projects.
Actively reached out and listened to customers, handled concerns quickly and escalated major issues to supervisor.
Used Microsoft Word, Outlook, Zoom, PBI, Jurisdiction, and other software tools to revise documents and other communications.
Maintained energy and enthusiasm in fast-paced environment.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Improved operations through consistent hard work and dedication.
Identified issues, analyzed information and provided solutions to problems.
Resolved conflicts and negotiated mutually beneficial agreements between parties-Tenants and Landlords.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Conducted customer service and worked with customers to understand needs and provide excellent service.
Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
Converted documents from one application to another.
Communicated with clients to review applications, answer questions and determine special circumstances.
Reviewed and approved or declined all client applications prior to submission.
Developed and edited template applications with changes in company's service lines or new developments.
Analyzed available information and data to inform audit review process.
Scheduled and tracked deadlines of multiple active compliance audits.
Reviewed document management protocols and user activities against internal records policies and document management standards.
Identified areas of weakness and recommended or implemented process improvements.
Established, improved and reinforced document management systems to handle current and expected requirements.
Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
Collaborated across departments and levels of management to gain consensus on procedural documentation.
Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Assisted in continuous improvement activities while developing and maintaining resulting documents.
Verified vendor accounts by reconciling monthly statements and related transactions.
Responded to customer concerns and questions on daily basis.
Verified duplicates of applications, irregularities on documents provided by landlords and tenants, recertification, overpayments, and approval for utility payment to qualified vendors and tenants or landlords for rental assistance.
11/2018 to 08/2020Assistant ManagerLaz Parking | , ,
Followed supervisor’s directions on proper and best practices.
Established and tracked quality department goals and objectives. Recorded, analyzed and distributed statistical information.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Responsible for pin and equipment cleanliness to maintain health standards and high quality of produce.
Supervised graders, packers, coordinated activities of workers engaged in receiving, grading, storing fruit such as various types of oranges , pomelos, golden nuggets etc.
Calculated the estimate of production per day; doing paperwork for each ranch.
Giving clients rough estimates and helping them with further assistance.
Managed multiple tasks at a time and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Maintained building security by monitoring logbook and issuing visitor badges.
Answered large volume of incoming calls daily to resolve customer issues, directed to department accordingly based on customers needs, in person inquiries, information request and schedule appointments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Planned and managed recruitment activities for new hires using strategic personnel, staffing, position management practices and organizing work schedule.
Completed human resource operational requirements by scheduling and assigning employees.
11/2016 to 10/2018ReceptionistFalken Tire | , ,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored security and handled incidents calmly.
Planned team-building exercises to increase employee performance and job satisfaction.
12/2014 to 10/2016Customer Service AssociateExtra Space Storage | , ,
Provided primary customer support to internal and external customers.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Boosted sales revenue by skillfully promoting diverse service options.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Education
Expected in 06/2013 to to High School Diploma | Kings Valley Academy Diploma, Tulare, CA, GPA:
Expected in to to Associate of Science | Social WorkCollege of The Sequoias, Visalia, CA, GPA:
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