remote business support analyst team lead resume example with 11+ years of experience
Jessica
Claire
Customer Success Manager
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Results-driven Customer Success Manager with a proven track record in driving retention, increasing member engagement, and maintaining high levels of customer satisfaction. Experienced in supporting new and existing customers within the small business segment. Proven expertise in operations management, client relationship management, and performance optimization to contribute to business growth and success.
Areas of Expertise
Customer Relationship Management
Analytical Thinking
Problem-Solving
Business Process Analysis
Communication Skills
Customer Support
Relationship Building
Data Analysis
Project Management (e.g., Agile, Scrum)
Cross-functional Collaboration
Education and Training
Occidental CollegeLos Angeles, CA, Expected in 12/2003 ā āBachelor of Arts:Theater Arts - GPA:
Alumni Scholarship Recipient
Certifications
Certified Scrum Master, Scrum Alliance, 2022
Women's Entrepreneurship, E-Cornell, 2022
Accomplishments
Earned companywide recognition as a Top Performing Underwriter in July 2021 for excellent communication and analytical abilities.
Received the Employee of the Month and Year Awards in 2010 and 2011 for demonstrating a strong work ethic and outstanding customer service resulting in repeat customers and increased sales.
Work Experience
Centene Corporation - Remote ā Business Support Analyst /Team Lead Maryland Heights, MO, 07/2021 - Current
Led and managed a team of business support analysts, fostering a positive and proactive work environment focused on delivering exceptional customer experiences.
Utilized Salesforce CRM to track customer inquiries, monitor team performance, and identify areas for improvement.
Motivated, encouraged, and guided team members to provide outstanding support and meet performance goals.
Collaborated with cross-functional teams to streamline operational processes and enhance efficiency.
Developed training programs and materials to improve team skills and knowledge.
Lendistry - Remote ā Business Support Closing Specialist City, STATE, 03/2021 - 07/2021
Provided technical customer service and operational support to ensure smooth execution of business operations.
Troubleshot and resolved customer inquiries and issues, demonstrating excellent problem-solving skills and attention to detail.
Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased efficiency.
Effectively communicated with team members and stakeholders through Slack channels, fostering a collaborative work environment.
Reviewed documents to determine documentation required for each phase of project.
Naturade - Marketing Specialist City, STATE, 05/2015 - 09/2018
Represented the brand as the face and voice of product promotion in Southern California.
Managed key events, including planning, budgeting (up to $100K), training six ambassadors, and ensuring smooth operations.
Gathered valuable documentation, including customer feedback and employee comments, to provide actionable insights to the company.
Implemented marketing strategies, including website and social media content creation, resulting in a 75% sales boost and successful entry into major retailers.
The Standard Hotel - Event Operations Supervisor City, STATE, 06/2009 - 03/2018
Managed and executed multiple projects to streamline nightclub operations and enhance the guest experience.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Collaborated with cross-functional teams, including kitchen staff, waitstaff, and management, to ensuring seamless execution and customer satisfaction.
Set up, positioned and removed hazardous materials and furniture to prepare facility for special events.
Completed thorough opening, closing and shift change functions to maintain operational.
Formed and sustained strategic relationships with clients.
Implemented successful business strategies to increase revenue and target new markets.
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