Remodel Specialist /Overnight Crew Member /Forklift Operator Resume Example
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REMODEL SPECIALIST /OVERNIGHT CREW MEMBER /FORKLIFT OPERATOR
Summary
I am a highly motivated, self disciplined problem solver with a strong work ethic and commitment to excellence. I have developed exceptional people skills through job progression and interactions with the public. I have continually been trained to cover the job functions in all areas of finance, resulting in greatly improved multi-tasking ability. I am very career oriented and focused on advancing into the hierarchy of my organization.
Skills
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Experience
Remodel Specialist /Overnight Crew Member /Forklift Operator / M/I Homes - Dayton , OH05/2019 - 01/2020
- Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to Remodel Crew and develop Safe and effective policies.
- Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
- Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
- Stock and front store gondolas.
- Certified and Licensed Forklift Operator
- Register construction and Technician
Personal Phone Banker / 1st Nation Bank Texas - City , STATE11/2018 - 01/2019
- Provided excellent service and attention during phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Handle inbound and outbound calls for financial institution, providing customer service, collection efforts as specified by the institution.
- Assist clients of the financial institution so they don't need to travel to banks in person. Responsibilities include handling transactions, solving financial issues, answering to customer questions, offering solutions, evaluating client eligibility and financial need for loans, and using bank applications.
- The Personal Phone Banker position allowed one to showcase knowledge of bank policies and compliance, focus on customer service, computer operation skills, telephone etiquette, and teamwork.
Mortgage Loan Closer / Huntington Federsal Savings Bank - City , STATE10/2016 - 10/2018
- Verified the accuracy of all information on mortgage documents.
- Responded to customer questions quickly and ensured that all calls were returned within one hours.
- Scheduled the closing meeting after gathering and preparing all loan package documentation.
- Promoted strong commitment to effective loan processing by following up with all necessary parties and quickly resolving issues.
- Performed daily maintenance of loan applicant database.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Effectively managed multiple client relationships.
- Assisted senior-level credit officers with complex loan applications.
- After approval from loan department, I would process mortgage loan application files, review and gather necessary documentation - i.e. Member asset and liabilities, Proof of employment / Insurance, Amount and Type of mortgage, Appraisal, Flood Certification, etc.- and verify that application data is complete and in compliance with financial institution standards. If problems where experienced, I would take the appropriate actions and notify management to resolve issues.
- Contact members and maintain communication to collect required documentation, keep informed of approved loan status, and to assist in various mortgage activities.
- I worked daily with the financial institutions lawyers and members to obtain Notes, Deed of Trust paperwork, and Closing Disclosures and set an appointment for closing of the home purchase
- -After the time of closing, I would finalize the new loan and disperse the funds appropriately.
- At the time a loan is paid off, I would prepare a release and have the financial institutions lawyers properly record it at the corresponding courthouse. I will release the paid Note and Deed of Trust to the customer and clean out the file.
- Prepared monthly reports of number of approved and closed Home Equity Line of Credit and Purchase loans.
- As an added result of the job requirements, my typing skills have vastly improved.
Loan Officer/Member Service Rep/ACH Specialist / First Priority Fedral Credit Union - City , STATE01/2008 - 04/2016
- On a daily and monthly basis, I underwrote, prepared, and submitted loan applications, provided member services, handled debit and credit card issues, completed processing and balancing of Enfact and ATM un-posted item reports, balanced multiple GL, process Draft and ACH returns, returned check collection, and Federal Reserve ACH file maintenance.
- I was the WV recipient of a scholarship to “Crash” the Government Affairs Conference (GAC) in March 2016. The Cooperative Trust, in partnership with the Credit Union National Association (CUNA), provided young professionals under the age of 35 the opportunity to network and build relationships with influential policymaker and experts in the credit union movement. As well as personally meeting and speaking with state legislators and government representatives on the political landscape and regulatory relief effecting credit unions.
- In September 2014, I became a Credit Union Development Educator (CUDEs) offered through the National Credit Union Foundation (NCUF). This certification promotes credit unions uniqueness in a global cooperative network and social responsibility through interactive adult education and peer networking. See web address https://wvcul.org/nes&article=36.
- From the later part of 2012 to 2016, I was a member of the WV credit union young professional group, CU Next. Promoting credit union education and networking across the state of WV.
Education and Training
Marshall University - City05/2005Geology
Spring Valley High School - City05/2001High School Diploma
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Resume Overview
School Attended
- Marshall University
- Spring Valley High School
Job Titles Held:
- Remodel Specialist /Overnight Crew Member /Forklift Operator
- Personal Phone Banker
- Mortgage Loan Closer
- Loan Officer/Member Service Rep/ACH Specialist
Degrees
- Marshall University -
City
05/2005 Geology
Spring Valley High School - City 05/2001 High School Diploma
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