Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
To obtain and secure a position where I can maximize my multilayer of management skills, quality assurance, training experience, customer service skills.
Highlights
Leading High Performing Teams
Decisiveness
Organizational skills
Problem Resolution
Multi-tasking abilities
Analytical Thinking
Strategic Planning
Microsoft Use
Flexibility
Experience
Remittance Processing Specialist, 01/1 to Current JP Morgan Chase – City, STATE,
Payment distributions and associated services for U.S. Defined Benefit, Defined Contributions and Non-Qualified Pension Plans. Inquiry & Resolution of Incoming Calls for Benefit payment service participants.
Participant tax lines during tax season provide assistance with tax forms for federal, state, local, Puerto Rico, and non-resident alien (NRA), FICA, and Med taxes for Benefit Payment Services.
Provide technical support for My benefit payment (MBP) website.
Prepare daily/ monthly static reports for the department.
Maintain spreadsheets for special projects, track project progress, and escalate issues as necessary to upper management.
SOP review committee (Department representative) clean up of all current and past procedures and policies under the supervision of my manager which are maintained in SharePoint.
Performed Quality Checks by accurately researching and reviewing decisions and proposed financial transactions within established time frames.
Perform quality audits. Ensure that audits are completed accurately and fairly by consistently utilizing applicable audit checklists and referencing established operational procedures. Maintain thorough audit documentation. Complete audit and findings report within established timeframes.
Serve as department subject matter expert. Mentor staff and consistently model Chase leadership values.
Perform staff training as assigned.
Participate in assigned projects and initiatives, ensuring that all deliverables are successfully completed within established deadlines. Perform system and process/procedural testing as needed.
Participate in assigned projects and initiatives, ensuring that all deliverables are successfully completed within established deadlines. Perform system and process/procedural testing as needed.
Coach, and train innovative techniques to analyst to create double checking methods to eliminate claims processing errors.
Provide my Supervisor with daily reports from the team's analyst production to ensure a daily goal of 15 manually processed loans to be at 100% are met in timely manner.
Collect supporting documentation to validate expenses to process claims with the federal Housing Administration, Fannie Mae, Freddie Mac, and Private Investors.
Processed claims from the HChase and HWamu and EMC Portfolios. (Includes: FNMA, FHLMC, Private Investors, FHA, VA, Mortgage Insurance and Loss Mitigation Claims).
Scrutinize All Systems to Discover Overpayments, Disbursements or Claimable Expenses to Request from Investors
Exception Analysis to Reconcile and Resubmit Rejected Claims.
Worked special projects handed down by the Vice President.
USCIS Lockbox Department within the Government Processing Division of Receivables Operations
Lead incoming/outgoing mail department.
Provide upper management with daily/ monthly static reports for all incoming/outgoing mail.
Process Daily Document Transactions for certain USCIS applications that are processed in Texas.
Analyze Complex Transactions Independently Utilizing Judgment and Experience with Limited Direct Supervision
Data Extraction, Document Preparation, Image Capture, Balancing, Data Keying
Ensure Compliance to all Investor and Bank Guidelines to ensure all Risks are mitigated in regards to Operations, Internal Audit and Information Security.
Education
Associate of Applied Science: Business management, Expected in 2016 Brookhaven Community College - , GPA: Brookhaven Community College Associate of Applied Science in Business management 2014-2016 (Expected)
GED: Adult Education & GED, Expected in 2008 Richland Community College - , GPA: Richland Community College Adult Education & GED program GED 2008
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