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Remittance Processing Specialist Resume Example

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REMITTANCE PROCESSING SPECIALIST
Summary
To obtain and secure a position where I can maximize my multilayer of management skills, quality assurance, training experience, customer service skills.
Highlights
  • Leading High Performing Teams
  • Decisiveness
  • Organizational skills
  • Problem Resolution
  • Multi-tasking abilities
  • Analytical Thinking
  • Strategic Planning
  • Microsoft Use
  • Flexibility
Experience
JP Morgan ChaseJuly 2013 to CurrentRemittance Processing Specialist
Dallas Lewisville, Texas
  • Payment distributions and associated services for U.S. Defined Benefit, Defined Contributions and Non-Qualified Pension Plans. Inquiry & Resolution of Incoming Calls for Benefit payment service participants.
  • Participant tax lines during tax season provide assistance with tax forms for federal, state, local, Puerto Rico, and non-resident alien (NRA), FICA, and Med taxes for Benefit Payment Services.
  • Provide technical support for My benefit payment (MBP) website.
  • Prepare daily/ monthly static reports for the department.
  • Maintain spreadsheets for special projects, track project progress, and escalate issues as necessary to upper management.
  • SOP review committee (Department representative) clean up of all current and past procedures and policies under the supervision of my manager which are maintained in SharePoint.
  • Performed Quality Checks by accurately researching and reviewing decisions and proposed financial transactions within established time frames.
  • Perform quality audits. Ensure that audits are completed accurately and fairly by consistently utilizing applicable audit checklists and referencing established operational procedures. Maintain thorough audit documentation. Complete audit and findings report within established timeframes.
  • Serve as department subject matter expert. Mentor staff and consistently model Chase leadership values.
  • Perform staff training as assigned.
  • Participate in assigned projects and initiatives, ensuring that all deliverables are successfully completed within established deadlines. Perform system and process/procedural testing as needed.
  • Participate in assigned projects and initiatives, ensuring that all deliverables are successfully completed within established deadlines. Perform system and process/procedural testing as needed.
  • Coach, and train innovative techniques to analyst to create double checking methods to eliminate claims processing errors.
  • Provide my Supervisor with daily reports from the team's analyst production to ensure a daily goal of 15 manually processed loans to be at 100% are met in timely manner.
  • Collect supporting documentation to validate expenses to process claims with the federal Housing Administration, Fannie Mae, Freddie Mac, and Private Investors.
  • Processed claims from the HChase and HWamu and EMC Portfolios. (Includes: FNMA, FHLMC, Private Investors, FHA, VA, Mortgage Insurance and Loss Mitigation Claims).
  • Scrutinize All Systems to Discover Overpayments, Disbursements or Claimable Expenses to Request from Investors
  • Exception Analysis to Reconcile and Resubmit Rejected Claims.
  • Worked special projects handed down by the Vice President.
  • USCIS Lockbox Department within the Government Processing Division of Receivables Operations
  • Lead incoming/outgoing mail department.
  • Provide upper management with daily/ monthly static reports for all incoming/outgoing mail.
  • Process Daily Document Transactions for certain USCIS applications that are processed in Texas.
  • Analyze Complex Transactions Independently Utilizing Judgment and Experience with Limited Direct Supervision
  • Data Extraction, Document Preparation, Image Capture, Balancing, Data Keying
  • Ensure Compliance to all Investor and Bank Guidelines to ensure all Risks are mitigated in regards to Operations, Internal Audit and Information Security.
Education
Brookhaven Community College2016Associate of Applied Science: Business managementBrookhaven Community College Associate of Applied Science in Business management 2014-2016 (Expected)
Richland Community College2008GED: Adult Education & GEDRichland Community College Adult Education & GED program GED 2008
Skills
Processing Specialist, Operations, Audit, Data Extraction, Information Security, Internal Audit, Lockbox, Receivables, Remittance, Security, Uscis, Associate, Business Management, Incoming Calls, Microsoft Sharepoint, Pension Plans, Progress, Sharepoint, Sop, Technical Support, Documentation, Claims, Claims Processing, Emc, Escrow, Fannie Mae, Fha, Fnma, Freddie Mac, Loans, Loss Mitigation, Mac, Mitigation, Mortgage, Mortgage Insurance, Assurance Analyst, Audits, Mentor, Quality Assurance, Quality Checks, Staff Training, Subject Matter Expert, Testing, Training, Organizational Skills, Problem Resolution, Strategic Planning, Adult Education
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Resume Overview

Companies Worked For:

  • JP Morgan Chase

School Attended

  • Brookhaven Community College
  • Richland Community College

Job Titles Held:

  • Remittance Processing Specialist

Degrees

  • Associate of Applied Science : Business management
    GED : Adult Education & GED

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