(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Results-driven Customer Service Representative with proven ability to establish rapport with clients.
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
Education and Training
Beall Jr Sr High School Frostburg, MD Expected in 2000 High School Diploma : General Studies - GPA :
Hamilton Relay - Relay Operator
City, STATE, 03/2016 - 06/2016
As a relay operator my duties included answering calls in a demanding call center environment,relaying calls for the deaf and hard of hearing through the TTY system.I had to meet nightly goals of speaking certain wpm so the customers calls were accurately relayed as fast as they were speaking.I also had to make sure each call was entered into the system with proper grammar and punctuation. 
Active Network - Help Desk Representitive
City, STATE, 04/2009 - 06/2011
In this position I served as central point of contact for the Federal Retirement Thrift Investment Bored in a demanding call center environment.I assisted customers with their roth IRA retirement accounts,explained loan qualifications,amounts they were entitled to,as well as helping them determine where to invest their money throughout different funds on the stock market.I had to posses excellent voice tone,vocabulary and data entery skills.
Selling Power Magezine - Sales Representitive
City, STATE, 01/2005 - 02/2008
Maintained up-to-date knowledge of new company offers and promotions,made outgoing calls to promote new offers to potential customers. Explained different subscription offers for customers to recieve the monthly sales executive magazine.
Activities and Honors
Completed customer service training through American Airlines in 2000

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School Attended

  • Beall Jr Sr High School

Job Titles Held:

  • Relay Operator
  • Help Desk Representitive
  • Sales Representitive


  • High School Diploma

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