Relationship Specialist ( Team Lead) Resume Example Wells Fargo Home Mortgage

RELATIONSHIP SPECIALIST ( TEAM LEAD)

Career Focus

Detail oriented mortgage loan processor with ability to deliver excellent customer service and high production.

Summary of Skills

Professional Experience

Relationship Specialist ( Team Lead)10/2012 to 07/2013Wells Fargo Home MortgageCosta Mesa, CA

Assist with pipeline management for a team of twelve home loan processors to ensure all objectives are met.
Implement procedures and policies amongst team members.
Fulfill escalation request from sales partners.
Demonstrate a vast knowledge of Wells Fargo guidelines, systems and government policies to attain solutions and increase production.

Loan Document Specialist 02/2012 to 10/2012Wells Fargo Home MortgageCosta Mesa & San Deigo, CA

Ordering, reviewing and interpreting all required verification and documentation to ensure loans close in timely manner
Regularly demonstrating excellent communication skills with co-workers, loan officers, escrow officers, title officers and borrowers to maintain high customer loyalty
Organize work flow for pipeline of up to 100 loans
Ensure compliance with government and company policies
Closing up to 61 loans a month.

Banquet and Catering Manager11/2011 to 02/2012Romano's RestaurantsRedlands, CA

Manage up to 120 reservations a month of 8 to 75 people.
Coordinate all event details with guest by phone, e-mail and in person meetings.
Organize all catering orders for parties of up to 250 people.
Ensure proper levels of staffing, equipment and product to produce events.

Supervisor/Server01/2009 to 02/2012Romano's RestaurantsRedlands, CA

Responsibilities include maintaining the security of the cash drawer, making change for other employees and customers.
Close out of register.
Received daily sales slips from all employees, collected cash for end of day balancing.
Assisted manager with payroll.
Made employee schedules, maintained appropriate labor levels to optimize customer service during peak and non-peak times.
Implemented company policies, trained employees.
Resolve customer service issues.
Supported servers as needed to maintain effective service levels.
Ensured cleanliness standards were met and maintained throughout open business hours.
Closed and locked restaurant end of business day, assigned keys to site to be kept in personal possession.

Education

Diploma2008Rubidoux High SchoolRiverside, California

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