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Relationship Specialist ( Team Lead) Resume Example

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RELATIONSHIP SPECIALIST ( TEAM LEAD)
Career Focus

Detail oriented mortgage loan processor with ability to deliver excellent customer service and high production.

Summary of Skills
  • detail oriented
  • ability to work independently and with a team
  • complex problem resolution
  • effective pipeline management
  • organized
  • computer proficient
Professional Experience
Relationship Specialist ( Team Lead)10/2012 to 07/2013Glacier BancorpSalida , CO
  • Assist with pipeline management for a team of twelve home loan processors to ensure all objectives are met.
  • Implement procedures and policies amongst team members.
  • Fulfill escalation request from sales partners.
  • Demonstrate a vast knowledge of Wells Fargo guidelines, systems and government policies to attain solutions and increase production.
Loan Document Specialist 02/2012 to 10/2012Wells Fargo Home MortgageCity , STATE
  • Ordering, reviewing and interpreting all required verification and documentation to ensure loans close in timely manner
  • Regularly demonstrating excellent communication skills with co-workers, loan officers, escrow officers, title officers and borrowers to maintain high customer loyalty
  • Organize work flow for pipeline of up to 100 loans
  • Ensure compliance with government and company policies
  • Closing up to 61 loans a month.
Banquet and Catering Manager11/2011 to 02/2012Romano's RestaurantsCity , STATE
  • Manage up to 120 reservations a month of 8 to 75 people.
  • Coordinate all event details with guest by phone, e-mail and in person meetings.
  • Organize all catering orders for parties of up to 250 people.
  • Ensure proper levels of staffing, equipment and product to produce events.
Supervisor/Server01/2009 to 02/2012Romano's RestaurantsCity , STATE
  • Responsibilities include maintaining the security of the cash drawer, making change for other employees and customers.
  • Close out of register.
  • Received daily sales slips from all employees, collected cash for end of day balancing.
  • Assisted manager with payroll.
  • Made employee schedules, maintained appropriate labor levels to optimize customer service during peak and non-peak times.
  • Implemented company policies, trained employees.
  • Resolve customer service issues.
  • Supported servers as needed to maintain effective service levels.
  • Ensured cleanliness standards were met and maintained throughout open business hours.
  • Closed and locked restaurant end of business day, assigned keys to site to be kept in personal possession.
Education
Diploma2008Rubidoux High SchoolCity, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
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  • Formatting
  • Word choice
  • Length
  • Measurable results
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Resume Overview

School Attended

  • Rubidoux High School

Job Titles Held:

  • Relationship Specialist ( Team Lead)
  • Loan Document Specialist
  • Banquet and Catering Manager
  • Supervisor/Server

Degrees

  • Diploma 2008

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