Relationship Marketing Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Inspirational and successful manager proficient in cultivating growth and motivating personnel to new levels of performance. Ready to offer 2+ years of experience to new role dedicated to achieving exceptional results on tight timetables.

  • Financial Reporting
  • Building Effective Relationship
  • Customer Service
  • Research
  • Creativity
  • Leadership
  • Multi Tasking
  • Marketing Sales
  • Online Research
  • Lead Generation
  • Customer Acquisition
  • Product Marketing
  • Writing
  • Optimization
  • Planning
  • Project Management
Work History
Relationship Marketing Manager, 01/2019 to Current
Rubicon New York, NY,
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Source and develop new business partnerships and relationships.
  • Create compelling marketing concepts and integrated activities and events with business partners.
  • Drive marketing events from concept to execution, including vendor negotiations, technical requirements and keeping all key stakeholders informed.
  • Coordinate across all internal departments including, Marketing, Community Relations, Communications, Group Sales & Services.
  • Meet and exceed revenue goals and sales activity levels.
  • Develop and maintain relationships with key stakeholders.
  • Handle all elements of Corporate Partner agreements in relation to signage, print, television, radio, memberships, Internet, promotions, community relations, and hospitality.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.
  • Maintained statistical database of customers using ORACLE for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Leveraged sales expertise to promote company partnership and capitalize on upsell opportunities.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Improved Sales segment product margin by 10% through assessment of customer trends.
Group Sales Coordinator, 01/2018 to 01/2019
Accor Hotels Washington, DC,
  • Responsible for actively building and retaining guest relations and lead teams to provide exceptional guest services.
  • Selling and servicing for all meeting spaces
  • Communicated with all service departments to ensure that customers expectations were being met and exceeded where possible.
  • Communicated with key department managers to coordinate sales efforts, discuss opportunities, and develop ideas for improving guest experiences.
  • Developed and maintained positive business relationships with new and existing guests.
  • Contacted potential customers to capitalize on sales opportunities.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promoted consistent accuracy of billing information by reconciling twenty five accounts monthly.
  • Identified cost-effective vendors and set up favorable contracts, saving $20,000.00 per year in retail and office expenses.
Executive Administrative Assistant, 02/2011 to 01/2018
Corvel York, PA,
  • Provided executive support to CEO, facilitating operations within agency including preparing correspondence, reports and related documents and material.
  • Designed and executed all launch events.
  • Negotiated with vendors to secure space for showcase events, including property co-ops.
  • Coordinated with outside agencies and groups for meetings, gathering of information and other operational responsibilities.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Investigated topics such as budgets and timelines and produced concise summaries for fiscal year.
  • Used Microsoft Office to coordinate meetings, appointments and tasks for 5 senior executives.
  • Prepared presentations, materials and documentation for use by CEO in meetings and engagements.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 10 minutes of each call.
Bachelor of Business Administration: , Expected in 10/2017
Grand Canyon University - Tempe, AZ,
Additional Information
  • AWARDS , Western State Conference Collegiate Award (Spring 2011) Burroughs H.S. Scholar Athlete Achievement Award (2006, 2007, 2008, 2009) AFFILIATIONS Glendale Community College Softball Team (2009 – 2011)

    Orchestrated Music in the Park Community Outreach Program for over 1,500 guests.

    Lead the launch of Agua Caliente’s first EPlay initiative, incorporating gaming and gambling activities to create a unique experience for our clients.

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Resume Overview

School Attended
  • Grand Canyon University
Job Titles Held:
  • Relationship Marketing Manager
  • Group Sales Coordinator
  • Executive Administrative Assistant
  • Bachelor of Business Administration

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