A very motivated individual who is seeking a position to better herself in the professional world while also establishing a stable career path. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Fluent in English and Spanish
Microsoft Office expertise
Attention to detail
Excellent multi-tasking ability
Persuasive communication style
Filing and data archiving
Clear communication skills
Reinstatement/Payoff and Fees/Costs Clerk01/2017
to Current Firm Solutions (Formerly The LOGS Network) – 1755 Telstar Drive, Colorado Springs,
Assisted homeowners, clients, realtors, and attorneys with reinstatement/payoff quote requests
Operated different client systems to request figures, breakdowns,and clarifications for quote preparation
Managed high volume of reinstatement / payoff and fees / costs quotes
Prepared reinstatement and payoff quotes for attorney review and approval
Provided general foreclosure process information to the borrower in regards to the property in question for the states of Massachusetts, Rhode Island, and New Hampshire
Received and properly escalated client and borrower complaints
Prepared and provided quotes for borrowers and clients of the past due amounts or the total payoff amounts
Took inbound calls and electronic requests for quotes
Provided clients with incurred and estimated outstanding attorney fees and costs good through a date of their choosing, up to 30 days after preparation of quote.
Escalated any issues the Reviewing Attorney would not approve of in the figures
Know how to go through figures to determine the recoverability of items included in figures
Knows the different foreclosure procedures and billing milestones for FHA, FNMA, FHLMC, VA, and Conventional Loans
to 12/2016 PRONTOCOM – 632 S Academy Blvd, Ste A, Colorado Springs,
Managed the CEO's schedule.
Confirmed and Rearranged Appointments
Interpretations Outside of the Office: Community / Medical / Legal.
Translations and Sight Translating
Face to face customer service
Developed and transcribed standard operating procedures for all administrative employees
Maintained computer and physical filing systems.
Received, screened and routed incoming calls.
Handled all incoming business and client requests for information.
Transcribed dictated files and video recordings.
Coordinated special projects and managed schedules.
Leveraged advanced skills and training to support operational needs of multiple departments.
Met challenging quotas for productivity and accuracy of work.
Managed Company's Tax Clients. Data entry for W-2 and 1099 Employees.
Helped Small Business owners with basic accounting and payroll.
Trained incoming employees
to 08/2014 ABM Janitorial – 632 Elkton Drive, Colorado Springs,
Day Porter for the company's Wells Fargo Home Mortgage Inc Buildings located at 2335 Briargate Parkway, Colorado Springs, CO 80920
Took inventory of supplies and ordered accordingly.
Maintained and stocked the employee areas
Regular cleaning and upkeep of facility
Completed special projects as requested by facility manager
Safely handled cleaning chemicals
Passed inspections of different areas of the building
Learned chemical ratios for different cleaning solutions
Crew Member - Front of House05/2013
to 05/2013 Panda Express – 5071 N. Academy Blvd, Colorado Springs,
Opened and Closed Facility
Provided Excellent Customer Service during all hours of the shift, including the rush time for the restaurant.
Regular cleaning and upkeep of store front
Hostess responsibilities included: serving food, cash register, and cash count at theend of the shift.
to 05/2012 Sandy Koch – Mesa Ridge High School: 6070 Mesa Ridge Parkway, Colorado Springs,
Handled all incoming student requests for information.
Kept the library tidy and presentable.
Filed the books accordingly following the Dewey Decimal System
Cataloged new books and magazines
Handled the inter-library loan system
Intake of teacher requests and handled accordingly.
to 08/2014 Self Employed Tutor
Designed curriculum based on the child's need for growth
Tutored in Math, Reading, History, Composition and Literature, and Spanish
Bachelor of Arts: Criminal JusticeUniversity of Colorado Colorado Springs-
Associate of Arts: EconomicsCurrent Pikes Peak Community College-
High School Diploma: 2012Mesa Ridge High School-
6070 Mesa Ridge Pkwy, Colorado Springs,
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Companies Worked For:
Firm Solutions (Formerly The LOGS Network)
Self Employed Tutor
University of Colorado Colorado Springs
Pikes Peak Community College
Mesa Ridge High School
Job Titles Held:
Reinstatement/Payoff and Fees/Costs Clerk
Crew Member - Front of House
Bachelor of Arts : Criminal Justice Associate of Arts : Economics Current High School Diploma : 2012
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