(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Superior verbal and written communication skills Self-motivated individual who works well solo or as part of
  • Ability to focus under pressure and meet deadlines a team
  • Exceptional accuracy and attention to detail Salesforce and ROAR proficiency
  • Adept at multitasking and prioritizing Experience with Microsoft Word, Excel, PowerPoint, and
  • Skilled at finding resolutions to challenges Outlook
Education and Training
University of Phoenix Phoenix, AZ Expected in 2014 Bachelor of Science : Business and Marketing - GPA : Business and Marketing
Professional Experience
Francisan Health - Reimbursement Case Manager
Munster, IN, 03/2016 -
  • Generate and maintain working relationships with offices and pharmaceutical area managers in 16 states Perform outbound calls to payers to obtain accurate product-specific coverage Conduct research to identify appropriate alternate funding sources Follow each case from start to finish to ensure timely delivery of medication to the patient or office Effectively respond to escalated issues or complex cases.
Newton Medical Center - Reimbursement Specialist
Valley Center, KS, 10/2013 - 03/2016
  • Top performer on a production-driven team, consistently exceeding daily and monthly quotas while maintaining an error rate below 1% Perform outbound calls to payers to obtain medical and pharmacy coverage for two specialty medications Accurately input benefit details in Salesforce Design benefit investigation tools and update training materials.
Partners Healthcare System - Surgery Scheduler & Biller
Concord, MA, 08/2010 - 09/2013
  • Manage surgery schedules for 6 physicians, coordinating all inpatient, outpatient, and in-office procedures at multiple.
  • facilities.
  • Verify medical benefits and initiate required authorizations.
  • Confirm accurate ICD-9 and CPT codes for office services, surgeries, and deliveries, and post charges.
Canyon State Urology - Receptionist
City, STATE, 08/2008 - 07/2010
  • Greet all incoming patients and provide excellent customer service.
  • Schedule follow-up appointments and office procedures.
  • Assist with referrals, scanning, and answer phones as needed.
NextCare Urgent Care - Customer Service Specialist
City, STATE, 03/2007 - 08/2008
  • Efficiently manage high volume check-in, monitor the flow of patients, and receptively answer customer questions.
  • Ensure accuracy of demographic and insurance information.
  • Process patients for discharge and assist with other front office duties as needed.
Community Service
attention to detail, benefits, CPT, excellent customer service, delivery, focus, front office, ICD-9, insurance, Excel, office, Outlook, PowerPoint, Microsoft Word, works, multitasking, research, scanning, Self-motivated, surgery, answer phones, training materials, written communication skills

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Reimbursement Case Manager
  • Reimbursement Specialist
  • Surgery Scheduler & Biller
  • Receptionist
  • Customer Service Specialist


  • Bachelor of Science

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