Rehab Nurse Technician Resume Example Company Name

REHAB NURSE TECHNICIAN

Summary

Helpful Customer Experience Agent and passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Skills

Customer Service
Quick problem solver
Quality assurance controls
Patient relations
Accounting support
PC proficient
Faxing documents
Resolving discrepancies
Patient care advocacy
Process improvements
Data analysis and research

Documentation and reporting
Resourceful
Administrative support
Event coordination
Negotiation
Data organization
Medical terminology
Professional and polished presentation
New business development
Data entry

Experience

Company Name | City, StateRehab Nurse Technician09/2018 - Current

Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Documented patient intake and dietary requirements and assisted with feeding.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Attended to patients in 60-bed unit, continuously checking on needs and maintaining high standards of patient care.

Company Name | City, StateCSI Manager01/2019 - 03/2019

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys and team audits.
Improved customer satisfaction by finding creative solutions to problems.
Attended departmental meetings, providing feedback to enhance future performance.
Addresses customer concerns, Strives to resolve issues between customers and dealership (sales and service),
Follows up with customers through telephone and mailings prior to purchase and after purchase.
Maintains CSI at or above Company standards

Company Name | City, StateService Administrator09/2011 - 12/2016

Mitigated project downtime by effectively managing, scheduling and dispatching advisors.
Organized and maintained documents, files and records.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
Supported clerical needs of more than 5 advisors, including taking messages, scanning documents and routing business correspondence.
Pitched in to help with office tasks, including Cashiering during busy periods and staff absences.
Operate telephone switchboard,
Flag pre-delivery inspection orders, flag internal used cars inspection/repair orders, scan repair orders.
Schedule service appointments, email service confirmation, next day service confirmation calls, track online customer reward points,
Confirm sublet/tire prices on repair orders,
Trained other cashiering associates, open and closed cashier office
Parts inventory experienced
BDC experienced
Ford Master certified warranty

Company Name | City, StateReceptionist02/2010 - 09/2011

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Answered telephones and directed calls to appropriate staff members.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 3 office Executives.
Coordinate Monday night resident activities
Provided information to callers and drafted office emails.

Education and Training

University of Phoenix | City, StateAssociate of Arts in Health Administration06/2014

Florida Career College - Orlando | CityPatient Care Tech Certificate in Nursing Assistance06/2015

Resume Overview

School Attended

University of Phoenix
Florida Career College - Orlando

Job Titles Held:

Rehab Nurse Technician
CSI Manager
Service Administrator
Receptionist

Degrees

Associate of Arts in Health Administration
Patient Care Tech Certificate in Nursing Assistance

Rehab Nurse Technician Resume Example

Resume Score: 80%

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