Rehab Nurse Technician Resume Example
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REHAB NURSE TECHNICIAN
Summary
Helpful Customer Experience Agent and passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Skills
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Experience
Rdo Equipment Co. | Chandler , AZRehab Nurse Technician09/2018 - Current
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented patient intake and dietary requirements and assisted with feeding.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Attended to patients in 60-bed unit, continuously checking on needs and maintaining high standards of patient care.
Alro Steel | Traverse City , MICSI Manager01/2019 - 03/2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Performed site evaluations, customer surveys and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Attended departmental meetings, providing feedback to enhance future performance.
- Addresses customer concerns, Strives to resolve issues between customers and dealership (sales and service),
- Follows up with customers through telephone and mailings prior to purchase and after purchase.
- Maintains CSI at or above Company standards
Don Reid Ford | City , STATEService Administrator09/2011 - 12/2016
- Mitigated project downtime by effectively managing, scheduling and dispatching advisors.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Supported clerical needs of more than 5 advisors, including taking messages, scanning documents and routing business correspondence.
- Pitched in to help with office tasks, including Cashiering during busy periods and staff absences.
- Operate telephone switchboard,
- Flag pre-delivery inspection orders, flag internal used cars inspection/repair orders, scan repair orders.
- Schedule service appointments, email service confirmation, next day service confirmation calls, track online customer reward points,
- Confirm sublet/tire prices on repair orders,
- Trained other cashiering associates, open and closed cashier office
- Parts inventory experienced
- BDC experienced
- Ford Master certified warranty
Horizon Bay Retirement And Assisted Living | City , STATEReceptionist02/2010 - 09/2011
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Sorted incoming mail and directed to correct personnel each day.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Answered telephones and directed calls to appropriate staff members.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 3 office Executives.
- Coordinate Monday night resident activities
- Provided information to callers and drafted office emails.
Education and Training
University of Phoenix | City, StateAssociate of Arts in Health Administration06/2014
Florida Career College - Orlando | CityPatient Care Tech Certificate in Nursing Assistance06/2015
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School Attended
- University of Phoenix
- Florida Career College - Orlando
Job Titles Held:
- Rehab Nurse Technician
- CSI Manager
- Service Administrator
- Receptionist
Degrees
- Associate of Arts in Health Administration
Patient Care Tech Certificate in Nursing Assistance
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