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Rehab Nurse Technician Resume Example

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NT
REHAB NURSE TECHNICIAN
Summary

Helpful Customer Experience Agent and passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Skills
  • Customer Service
  • Quick problem solver
  • Quality assurance controls
  • Patient relations
  • Accounting support
  • PC proficient
  • Faxing documents
  • Resolving discrepancies
  • Patient care advocacy
  • Process improvements
  • Data analysis and research
  • Documentation and reporting
  • Resourceful
  • Administrative support
  • Event coordination
  • Negotiation
  • Data organization
  • Medical terminology
  • Professional and polished presentation
  • New business development
  • Data entry
Experience
Rdo Equipment Co. | Chandler , AZRehab Nurse Technician09/2018 - Current
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Attended to patients in 60-bed unit, continuously checking on needs and maintaining high standards of patient care.
Alro Steel | Traverse City , MICSI Manager01/2019 - 03/2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Addresses customer concerns, Strives to resolve issues between customers and dealership (sales and service),
  • Follows up with customers through telephone and mailings prior to purchase and after purchase.
  • Maintains CSI at or above Company standards
Don Reid Ford | City , STATEService Administrator09/2011 - 12/2016
  • Mitigated project downtime by effectively managing, scheduling and dispatching advisors.
  • Organized and maintained documents, files and records.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Supported clerical needs of more than 5 advisors, including taking messages, scanning documents and routing business correspondence.
  • Pitched in to help with office tasks, including Cashiering during busy periods and staff absences.
  • Operate telephone switchboard,
  • Flag pre-delivery inspection orders, flag internal used cars inspection/repair orders, scan repair orders.
  • Schedule service appointments, email service confirmation, next day service confirmation calls, track online customer reward points,
  • Confirm sublet/tire prices on repair orders,
  • Trained other cashiering associates, open and closed cashier office
  • Parts inventory experienced
  • BDC experienced
  • Ford Master certified warranty
Horizon Bay Retirement And Assisted Living | City , STATEReceptionist02/2010 - 09/2011
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Answered telephones and directed calls to appropriate staff members.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 3 office Executives.
  • Coordinate Monday night resident activities
  • Provided information to callers and drafted office emails.
Education and Training
University of Phoenix | City, StateAssociate of Arts in Health Administration06/2014
Florida Career College - Orlando | CityPatient Care Tech Certificate in Nursing Assistance06/2015
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How this resume score could be improved?

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87Good
Resume Strength
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  • Length

Resume Overview

School Attended

  • University of Phoenix
  • Florida Career College - Orlando

Job Titles Held:

  • Rehab Nurse Technician
  • CSI Manager
  • Service Administrator
  • Receptionist

Degrees

  • Associate of Arts in Health Administration
    Patient Care Tech Certificate in Nursing Assistance

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