To obtain a position that is responsible for providing advanced/complex human resources, administrative and consultative assistance in coordinating a variety of technically complex administrative functions.
ACCOMPLISHMENTS
Assisted in preparing applications and records for two federal audits that resulted in a rating of “Excellent” for my department.
Received multiple awards for accuracy, efficiency and attendance in my current place of employment.
Was part of a team that received “Team of the Year” two consecutive years in a row.
Trained and assisted members of my team to help them become proficient processors.
Assisted management with special projects that helped to improve both internal and external customer satisfaction and department efficiency.
SUMMARY OF PROFESSIONAL EXPERIENCE
I have over 4 years of experience performing HR liaison duties. I am also knowledgeable of the principles and practices of HR management. I am skilled in My Florida Marketplace, job advertisements, personnel action requests, and employee relations. In addition, I have 6 years of experience managing a team and planning and coordinating work to achieve company objectives in the most efficient way possible. I have also learned to listen, identify, diffuse, and reiterate circumstances while maintaining complete professionalism.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Keller Graduate School of ManagementOnline , Expected in 2010 – –Master of Science:Human Resource Management - GPA:
Florida Agricultural And Mechanical UniversityTallahassee, FLExpected in 2007 – –Bachelor of Science:Office Administration - GPA:
Work History
Johns Hopkins University - Regulatory Specialist II Baltimore, MD, 11/2019 - Current
Answer incoming calls and provide technical support.
Provide regulatory support by ensuring compliance with laws, rules, regulations and policy procedures through written and oral communication.
Perform routine audits of applications for Medical Marijuana Use.
Provide customer service support to internal and external stakeholders.
Route calls to the appropriate divisions, offices and agencies.
Provide information and participate in outreach events offered by the Office of Medical Marijuana Use.
Log incoming and outgoing calls.
Valley Health - Administrative Secretary Washington, VA, 01/2019 - 10/2019
Assist with the processing of personnel actions.
Assist with faxing, copying, scanning, filing, purging, collating, arranging, compiling, transcribing and typing documents.
Maintain and coordinate schedule of appointments, conferences or meetings including space, time, and place; inform participants of topics to be discussed and provide them with background information.
Assist with compiling, arranging, or redacting of data and documents.
Track and monitor the routing and approval of all policy documents to ensure timely completion and adherence to Agency deadlines.
Escort visitors to meetings.
Manage inventory and coordinate the purchasing of supplies and distribute to staff, as appropriate.
Answer and route calls as appropriate, and log complaints in the complaint hub.
Coordinate daily mail and folder distribution.
Coordinate and assist with the archiving process.
Prepare and coordinate travel requests including reimbursements, Purchase Card reconciliations and FLAIR.
Prepare, coordinate, and track Corrflow and Policy Inbox assignments.
Maintain, restock, and assist with office equipment.
Prepare Network Access forms (NASF’s).
Coordinate the onboarding of new employees.
Coordinate office and surplus moves.
Serve as an alternate safety warden for the bureau.
Make travel arrangements.
Coordinate conference calls.
Johns Hopkins University - Government Operations Consultant I- HR Liaison, Regulatory Specialist III Baltimore, MD, 03/2018 - 01/2019
Assist with completing the Recruitment and Selection processes and procedures.
This includes entering advertisements (requisitions) in People First, selecting the hired applicant, moving the interviewed applicants, sending emails to interviewed applicants, and verifying all documents are included in the selection package.
Served as the liaison between the Human Resources and the Bureau for all personnel issues within the bureau.
Responsible for assisting in the processing of all actions and paperwork involved on onboarding new employees.
Assist with administering the agency’s Classification and Compensation processes and procedures.
This includes implementing the development and establishment of positions; assisting with agency reclassifications and reorganizations; and maintaining organizational charts and official position descriptions according to Classification and Compensation Guidelines.
Assists supervisors and Bureau Chief to ensure timesheets are submitted in a timely manner.
Order supplies, maintain Konica Minolta, Florida Administrative Code and FedEx payments through My Florida Marketplace.
Schedule interviews and work samples for potential candidates, on behalf of the hiring managers.
Participated in conference calls to obtain information concerning changes in personnel laws, policies, procedures, and systems to ensure supervisors and staff receive information to keep them informed of changes.
Attend personnel related Division’s HR Liaison and Division staff meetings, as well as bureau or section staff meetings as requested.
Responsible for preparation of accurate reports and charts using data contained in the People First system and other data resource programs.
Maintains HR documents and ensures confidential employee records are maintained in accordance with HIPPA and confident9iality policy and procedures.
Prepare position descriptions.
Maintain accurate and complete personnel files and bureau employee training records.
Prepare offer letters.
Prepare exit interviews.
Assist with redacting
Department of.
Professional Regulations - Regulatory Specialist II City, STATE, 04/2005 - 01/2018
Independently assess customer inquiries and provide accurate information in accordance with department policies and procedures.
Review applications to determine if applicants are qualified for certification and licensure.
Prepare written correspondence.
Research licensee information in order to maintain updated records.
Perform and assess background checks on applicants to ensure local, state and federal statutes are met.
Participates in testing of new application software, meetings and changes in processing procedures.
Experience in processing Real Estate, Appraisal, Community Association Managers, Temporary Permit, and Veterinary applications according to federal, state and local regulations to ensure public safety is maintained on a state level.
Assists with training employees.
Assisted management with daily and weekly reports, special tasks and processing problem applications.
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School Attended
Keller Graduate School of Management
Florida Agricultural And Mechanical University
Job Titles Held:
Regulatory Specialist II
Administrative Secretary
Government Operations Consultant I- HR Liaison, Regulatory Specialist III
