LiveCareer-Resume

Regulatory Affairs Specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Upbeat Customer Service professional bringing 7-year background in call center setting. Well-spoken and friendly with excellent practical problem-solving and detail-oriented skills. Experienced in leading call center team operations with several employees bringing 8 years of experience to the business. Accustomed to working in team-oriented, fast-paced environments. Cross trained in multiple product lines specializing in infant formula and the nutritional business. Recently moved positions to Regulatory Affairs in September 2021; learning the federal regulations and customer art reviewing procedures. In addition to art reviews; learning the Organic certification and label translation processes.

Skills
  • Process improvement
  • Problem solving/critical thinking skills
  • Proficient in intake process
  • Leadership experience
  • Trained in product lines from following business units; Nutrition, OTC, RX and Oral Care.
  • Competent in Microsoft Office, SAP, Ensur, Trackwise, OneDrive, Adobe DS, WebCenter and SharePoint.
  • Knowledgeable of Code of Federal Regulations in regards to infant formula, pediatric, diabetic and adult nutritional drinks as well as oral electrolyte solutions.
  • Data verification
  • Regulatory Policies
  • Maintaining documentation for organic certification audits.
Work History
Regulatory Affairs Specialist, 09/2021 to Current
Bd (Becton, Dickinson And Company)Covington, GA,
  • Prepared and submitted organic certifications and supporting documentation.
  • Performed and documented quality control checks to maintain compliance with company initiatives.
  • Maintained and archived regulatory paperwork.
  • Prioritized project-related tasks to efficiently complete essential tasks.
  • Assisted with regulatory product compliance initiatives such as organic certifications.
  • Created Regulatory Affairs labeling specification documents to add/remove from SAP.
  • Wrote or updated standard operating procedures, work instructions or policies related to art review of infant formula customer artwork.
Call Center Team Lead, 05/2017 to 09/2021
ComericaVista, CA,
  • Handled advanced issues with calm, knowledgeable and professional approach
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Engaged in continuous learning and development opportunities to promote continued performance improvement and growth
  • Monitored calls with high detail in order to provide feedback on areas of improvement
  • Daily use of systems such as but not limited to; WebCenter, SharePoint Ensur, SAP, and Adobe DC
  • Reviewing customer labels with infant formula, nutritional drinks, oral electrolytes, and other product lines such as over the counter and pharmaceuticals
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Effective liaison between customers and internal departments
  • Trained and backed up other customer service managers
  • Investigated and resolved customer inquiries and complaints quickly
  • Communicated professionally with colleagues and consumers
  • Responded proactively and positively to rapid change
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted in oversight of team of 5 specialists focused on electronic and social media submissions.
Senior Product Support Specialist, 04/2014 to 05/2017
Commerce BankOverland Park, KS,
  • Engaged in continuous learning and development opportunities to promote continued performance improvement
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Resolved concerns with consumers use of products in order to retain customer satisfaction
  • Sought out training opportunities to enhance leadership knowledge and abilities
  • Delivered prompt service to prioritize customer needs
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
  • Cross-trained and provided back up for customer service managers
  • Responded proactively and positively to rapid change
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Science: Applied Science, Expected in
Piedmont Virginia Community College - Charlottesville, VA,
GPA:

Currently taking time off from pursuing my degree but plan to continue within the year.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Piedmont Virginia Community College

Job Titles Held:

  • Regulatory Affairs Specialist
  • Call Center Team Lead
  • Senior Product Support Specialist

Degrees

  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: