Regulatory Affairs Specialist resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Upbeat Customer Service professional bringing 7-year background in call center setting. Well-spoken and friendly with excellent practical problem-solving and detail-oriented skills. Experienced in leading call center team operations with several employees bringing 8 years of experience to the business. Accustomed to working in team-oriented, fast-paced environments. Cross trained in multiple product lines specializing in infant formula and the nutritional business. Recently moved positions to Regulatory Affairs in September 2021; learning the federal regulations and customer art reviewing procedures. In addition to art reviews; learning the Organic certification and label translation processes.
Skills
Process improvement
Problem solving/critical thinking skills
Proficient in intake process
Leadership experience
Trained in product lines from following business units; Nutrition, OTC, RX and Oral Care.
Competent in Microsoft Office, SAP, Ensur, Trackwise, OneDrive, Adobe DS, WebCenter and SharePoint.
Knowledgeable of Code of Federal Regulations in regards to infant formula, pediatric, diabetic and adult nutritional drinks as well as oral electrolyte solutions.
Data verification
Regulatory Policies
Maintaining documentation for organic certification audits.
Work History
Regulatory Affairs Specialist, 09/2021 to Current Bd (Becton, Dickinson And Company) – Covington, GA,
Prepared and submitted organic certifications and supporting documentation.
Performed and documented quality control checks to maintain compliance with company initiatives.
Maintained and archived regulatory paperwork.
Prioritized project-related tasks to efficiently complete essential tasks.
Assisted with regulatory product compliance initiatives such as organic certifications.
Created Regulatory Affairs labeling specification documents to add/remove from SAP.
Wrote or updated standard operating procedures, work instructions or policies related to art review of infant formula customer artwork.
Call Center Team Lead, 05/2017 to 09/2021 Comerica – Vista, CA,
Handled advanced issues with calm, knowledgeable and professional approach
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Engaged in continuous learning and development opportunities to promote continued performance improvement and growth
Monitored calls with high detail in order to provide feedback on areas of improvement
Daily use of systems such as but not limited to; WebCenter, SharePoint Ensur, SAP, and Adobe DC
Reviewing customer labels with infant formula, nutritional drinks, oral electrolytes, and other product lines such as over the counter and pharmaceuticals
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Effective liaison between customers and internal departments
Trained and backed up other customer service managers
Investigated and resolved customer inquiries and complaints quickly
Communicated professionally with colleagues and consumers
Responded proactively and positively to rapid change
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assisted in oversight of team of 5 specialists focused on electronic and social media submissions.
Senior Product Support Specialist, 04/2014 to 05/2017 Commerce Bank – Overland Park, KS,
Engaged in continuous learning and development opportunities to promote continued performance improvement
Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Resolved concerns with consumers use of products in order to retain customer satisfaction
Sought out training opportunities to enhance leadership knowledge and abilities
Delivered prompt service to prioritize customer needs
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
Cross-trained and provided back up for customer service managers
Responded proactively and positively to rapid change
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Science: Applied Science, Expected in Piedmont Virginia Community College - Charlottesville, VA, GPA:
Currently taking time off from pursuing my degree but plan to continue within the year.
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