Upbeat Customer Service professional bringing 7-year background in call center setting. Well-spoken and friendly with excellent practical problem-solving and detail-oriented skills. Experienced in leading call center team operations with several employees bringing 8 years of experience to the business. Accustomed to working in team-oriented, fast-paced environments. Cross trained in multiple product lines specializing in infant formula and the nutritional business. Recently moved positions to Regulatory Affairs in September 2021; learning the federal regulations and customer art reviewing procedures. In addition to art reviews; learning the Organic certification and label translation processes.
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Currently taking time off from pursuing my degree but plan to continue within the year.
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