Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable RN with 2 years of experience managing regulatory affairs functions for a Critical Access Hospital and two rural health clinics. Learned and continuously researched regulatory requirements for healthcare industry to maintain compliance. Collaborated with internal and external teams to develop transparent, efficient processes.

Diligent Quality Manager with 2 years of experience making sure patient care and services meet internal and external standards. Organized and analytical with excellent written and verbal communication skills.

Additionally, I am active in all of the health and wellness clinics held on and off campus.

As part of my current position I communicate over the telephone and in person with any patient or patient representative who has a complaint, concern, or grievance with our facility or clinics to resolve the issue timely, appropriately, and most often retaining the patient as a client.

Prior to accepting the Chief Regulatory Affiars Officer and Director of Quality position within Summers County ARH I was the Education Coordinator and Senior Care Program Nurse Manager. The Education Coordinator afforded me the opportunity to be involved in the initial orientation of employees as well as continuing education throughout the year. During this time I was part of the system wide team who trained all cliical staff to use the Meditech ehr designed for ARH.

As the Senior Care Program Nurse Manager I was active in a program which provided individual and group therapy to an elderly population dealing with diverse psychiatric issues. One of my duties for this position was providing an educational session prior to each group session; I designed lessons for self-care in relation to topics such as anxiety, depression, loneliness, and the importance of medication routines.

My employment prior to becoming an RN included serving active and retired military in the Nurenburg Army Hospital, Nurenburg, Germany as a dental assistant and time as an E-911 operator in Mercer County, WV. As an emergency operator and dispatcher I utilized expert communication skills in crisis situations.

  • Operational improvements: ability to see the system as a whole and help implement changes that benefit clinical as well as administrative departments.
  • Quality processes: ability to oversee the implementation of processes while insuring each department involved is able to be successful and compliant; avoiding work arounds, streamlining processes for efficiency and safety.
  • ISO Standards: have worked with our facility to gain DNV certification and our ISO certification is on target for November 2021
  • Risk management: utilize FMEA forms to be proactive in mitigation of risk prior to implementing clinical or operational areas.
  • Regulatory Policies: ability to recall or find quickly regulatory policies and explain them in "plain english" to help increase compliance within departments.
Work History
Regulatory Affairs Officer, Director of Quality , 01/2018 - Current
Baptist Healthcare System, Inc. Richmond, KY,
  • Worked with Quality Management System Oversight Committee to make and evaluate plans for 13 hospitals. Worked with local department directors to create and implement plans specific to their department. Currently oversee all processes for a 25 bed Critical Access Hospital and two Rural Health Clinics in Summers County.
  • Responsible for collecting and analyzing data provided by departments for patient safety, medication therapy and use, operative and invasive procedures, anesthesia, blood and blood components, restraint use/seclusion, effectiveness of pain management, infection prevention and control, antimicrobial stewardship, utilization review, patient satisfaction (use HCAHPS and NRC reports), discrepant pathology, readmissions and unplanned returns to ER or OR, all critical or pertinent processes for clinical or supportive areas, medical record delinquency, and physical environment management systems.
  • Identifying trends and opportunities for improving safety and service to our community and facilitation of a team approach to correcting any deficiencies found by our own internal audits or a regulatory agency survey.
  • Investigate all patient grievances, safety issues, and violations of policy or procedure.
  • Report directly and accountable to local CEO and Board level committee for quality and performance improvement. (QMSOC)
  • Report directly and accountable to local CEO and System level Compliance and Legal Departments for all regulatory compliance data.
  • Previously held position of Education Coordinator at this same hospital and was instrumental in the implementation and training of all nursing staff on Meditech during our go-live process in 2018 as well as traveling to other facilities to assist in their go-live events with training and support.
  • Began career at ARH as an ER nurse. Familiar with triage and charting on patients requiring different levels of care.
Med-Surg/Oncology RN, 06/2009 - 12/2018
Charleston Area Medical Center Memorial City, STATE,
  • Employed as full-time, part-time and PRN over the time at CAMC as an inpatient oncology nurse. Weekend Charge nurse 2017-2018
  • Managed caseload of 7 patients simultaneously by providing bedside care, treatments, IV therapy, IV and oral Chemotherapy, and wound care.
  • Used Cerner to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices as the Fall Prevention team leader.
  • Part of an exceptional team who were recognized frequently for the care of patients with the CAMC Heart and Soul award for caring.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Recorded details regarding all therapies, including chemotherapy and blood products to keep patient charts updated.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Monitored patient reactions after administering medications and IV therapies followed protocols in place to protect patients should a reaction occur.
ICU/CCU Registered Nurse, 10/2011 - 07/2012
Lifepoint Health City, STATE,
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
  • Explained health care issues and ramifications to patients and families to promote informed medical care choices.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Updated patient charts using Meditech with data such as medications to keep records current and support accurate treatments.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Educated family members and caregivers on patient care instructions.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
  • Followed all HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Observed patients' vital signs and administered physician-prescribed medications and treatments.
Associate of Science: Nursing, Expected in 05/2009
Southern WV Community And Technical College - Mt. Gay, WV,

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Resume Overview

School Attended

  • Southern WV Community And Technical College

Job Titles Held:

  • Regulatory Affairs Officer, Director of Quality
  • Med-Surg/Oncology RN
  • ICU/CCU Registered Nurse


  • Associate of Science

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