LiveCareer-Resume

registry clerk resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Seeking responsible challenging career utilizing customer service and moderate administrative skills, with opportunity for advancement.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Adaptability
  • Self-Motivated
  • Seasoned in conflict resolution
  • Interpersonal Communication
  • Conflict resolution
  • Customer Service
  • Delivery
  • Listening
  • Strong organizational skills
  • Organizing
  • Self-Motivated
  • Phone etiquette
  • Team Management
  • Team Building
  • Relationship Development
  • Problem Resolution
  • Supervision
Experience
Registry Clerk, 12/2014 to 09/2017
BroadridgeNewark, NJ,
  • Prepare incoming and outgoing mail for distribution.
  • Examine, sort, and route mail, etc.
  • Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Collected, evaluated and stored documents securely in permanent records.
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Attended departmental meetings, providing feedback to enhance future performance.
Supervisor(204-B), 10/1997 to 11/2014
USPSCity, STATE,
  • Manage vital operations that ensure the delivery of more than 500 million mail pieces each day.
  • Oversees the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries.
  • Ensures that employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Maintained high level of morale and team-work on production floor through frequent communication with 15 employees.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
Mail Processing Clerk, 10/1986 to 09/1996
United States Postal ServiceCity, STATE,
  • Operate and maintain the various types of automated sorting and scanning machines used for mail processing and distribution.
  • Responsible for hand sorting letters and packages as required.
  • Operated mail processing equipment and manually sorted mail.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Collaborated in development of mail processing procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Bachelor of Science: Biology, Expected in 4 1985 to Clark Atlanta University - Atlanta, GA
GPA:
Associates of Biology: Health Sciences, Expected in 4 2021 to Perimeter GSU - Clarkston, GA,
GPA:
Activities and Honors
Skills
  • Adaptability
  • Self-Motivated
  • Seasoned in conflict resolution
  • Interpersonal Communication
  • Conflict resolution
  • Customer Service
  • Delivery
  • Listening
  • Strong organizational skills
  • Organizing
  • Self-Motivated
  • Phone etiquette
  • Team Management
  • Team Building
  • Relationship Development
  • Problem Resolution
  • Supervision
Work History
Registry Clerk, 12/2014 to 09/2017
United Postal Service Duluth, GaDuluth, GA
  • Prepare incoming and outgoing mail for distribution.
  • Examine, sort, and route mail, etc.
  • Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Collected, evaluated and stored documents securely in permanent records.
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Attended departmental meetings, providing feedback to enhance future performance.
Supervisor(204-B), 10/1997 to 11/2014
USPSDuluth, GA
  • Manage vital operations that ensure the delivery of more than 500 million mail pieces each day.
  • Oversees the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries.
  • Ensures that employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Maintained high level of morale and team-work on production floor through frequent communication with 15 employees.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
Mail Processing Clerk, 10/1986 to 09/1996
United States Postal ServiceDuluth, GA
  • Operate and maintain the various types of automated sorting and scanning machines used for mail processing and distribution.
  • Responsible for hand sorting letters and packages as required.
  • Operated mail processing equipment and manually sorted mail.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Collaborated in development of mail processing procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.

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Resume Overview

School Attended

  • Clark Atlanta University
  • Perimeter GSU

Job Titles Held:

  • Registry Clerk
  • Supervisor(204-B)
  • Mail Processing Clerk

Degrees

  • Bachelor of Science
  • Associates of Biology

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