Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Seeking responsible challenging career utilizing customer service and moderate administrative skills, with opportunity for advancement.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
- Adaptability
- Self-Motivated
- Seasoned in conflict resolution
- Interpersonal Communication
- Conflict resolution
- Customer Service
- Delivery
- Listening
- Strong organizational skills
- Organizing
- Self-Motivated
- Phone etiquette
- Team Management
- Team Building
- Relationship Development
- Problem Resolution
- Supervision
Education and Training
Clark Atlanta University Atlanta, GA Expected in 4 1985 – – Bachelor of Science : Biology - :
Perimeter GSU Clarkston, GA, Expected in 4 2021 – – Associates of Biology : Health Sciences - :
Experience
Broadridge - Registry Clerk
Newark, NJ, 12/2014 - 09/2017
Newark, NJ, 12/2014 - 09/2017
- Prepare incoming and outgoing mail for distribution.
- Examine, sort, and route mail, etc.
- Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.
- Ordered and restocked supplies in line with budget limits and office needs.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Collected, evaluated and stored documents securely in permanent records.
- Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
USPS - Supervisor(204-B)
City, STATE, 10/1997 - 11/2014
City, STATE, 10/1997 - 11/2014
- Manage vital operations that ensure the delivery of more than 500 million mail pieces each day.
- Oversees the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries.
- Ensures that employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Executed new training initiative to improve skills and develop leaders from within.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
- Maintained high level of morale and team-work on production floor through frequent communication with 15 employees.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
United States Postal Service - Mail Processing Clerk
City, STATE, 10/1986 - 09/1996
City, STATE, 10/1986 - 09/1996
- Operate and maintain the various types of automated sorting and scanning machines used for mail processing and distribution.
- Responsible for hand sorting letters and packages as required.
- Operated mail processing equipment and manually sorted mail.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Collaborated in development of mail processing procedures.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
Activities and Honors
Skills
- Adaptability
- Self-Motivated
- Seasoned in conflict resolution
- Interpersonal Communication
- Conflict resolution
- Customer Service
- Delivery
- Listening
- Strong organizational skills
- Organizing
- Self-Motivated
- Phone etiquette
- Team Management
- Team Building
- Relationship Development
- Problem Resolution
- Supervision
Work History
United Postal Service Duluth, Ga - Registry Clerk
Duluth, GA 12/2014 - 09/2017
Duluth, GA 12/2014 - 09/2017
- Prepare incoming and outgoing mail for distribution.
- Examine, sort, and route mail, etc.
- Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.
- Ordered and restocked supplies in line with budget limits and office needs.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Collected, evaluated and stored documents securely in permanent records.
- Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
USPS - Supervisor(204-B)
Duluth, GA 10/1997 - 11/2014
Duluth, GA 10/1997 - 11/2014
- Manage vital operations that ensure the delivery of more than 500 million mail pieces each day.
- Oversees the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries.
- Ensures that employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Executed new training initiative to improve skills and develop leaders from within.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
- Maintained high level of morale and team-work on production floor through frequent communication with 15 employees.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
United States Postal Service - Mail Processing Clerk
Duluth, GA 10/1986 - 09/1996
Duluth, GA 10/1986 - 09/1996
- Operate and maintain the various types of automated sorting and scanning machines used for mail processing and distribution.
- Responsible for hand sorting letters and packages as required.
- Operated mail processing equipment and manually sorted mail.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Collaborated in development of mail processing procedures.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
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Resume Overview
School Attended
- Clark Atlanta University
- Perimeter GSU
Job Titles Held:
- Registry Clerk
- Supervisor(204-B)
- Mail Processing Clerk
Degrees
- Bachelor of Science
- Associates of Biology
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