REGISTRATION ANALYST Resume Example
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REGISTRATION ANALYST
OBJECTIVE
Looking for a position that is fulfilling and will allow me to utilize all the skills I have learned throughout my career.
Summary of Qualifications
Strong organizational skills Active listening skills Seasoned in conflict resolution |
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Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Assisted customers over the phone regarding Istore operations, product, promotions and orders.
Work Experience
ACE INSURANCE COMPANYAugust 2008 to CurrentREGISTRATION ANALYST
City , STATE
City , STATE
- Registers Workers' Compensation ceded premiums through a system referred to as NEES.
- The Analyst registers New Business, Renewal, Endorsement and Notice of Reinsurance premiums.
- On a daily basis the Analyst reconciles a report called the Spirit Report to ensure that all payments registered that day clear.
- If a payment rejects the Registration Analyst determines the reason for the rejection and reenters the payment
ACE AMERICAN INSURANCE COMPANYAugust 2008 to February 2015BUREAU CRITICISM SPECIALIST
City , STATE
City , STATE
- Analyze documents received from each state's Workers' Compensation Bureau and make a determination based on the subject of the document who is responsible to resolve the criticism and reply to the state.
- Scan and enter all documents in to a web based application called SharePoint.
- Ensure that the Bureau's are paid for the fines/penalties they levy against ACE. Reviews the Payment Invoice and ensures that it has not already been paid.
- Completes Disbursement Request Form
- Disbursement Request Form and Invoice given to Manager for signature.
- Signed Disbursement Request Form is mailed via Federal Express to the Account Payable Department
- Accounts Payable returns the check to the Bureau Criticism Specialist
- Specialist mails a cover letter, the check and a copy of the states Invoice to the Bureau
- Specialist enters information from Invoice on spreadsheet to track the Disbursement Request Form and can advise the Bureau as to the status of the payment.
- At the end of the month the spreadsheet is given to the Bureau Criticism Lead Analyst to be used in reports that are sent to upper Management for review.
PROVIDENT MUTUAL AND NATIONWIDE LIFE INSURANCE COMPANYAugust 1995 to August 2008Cross Functional Team Member
City , STATE
City , STATE
- Fully crossed trained to pick up any job function and process it as if the Cross Functional Team Member processed that function on a daily basis.
- The functions were to enter the information submitted by the agent for a New Business Life Insurance Policy and/or an Annuity Contract into the New Business database.
- Process all transactions requested by insureds, Agents and Annuitants from the day the policy/contract was issued until the policy/contract lapsed, expired or was terminated due to death or surrendered by the Policy/Contract Holder.
- Take incoming calls from Insureds, Agents, Annuitants and Financial Advisers and process the transactions that were requested during the call
- Promoted to a Level 4 Team Member which continued all of the above duties and consistently acts as a role model for co-workers
- Nationwide did not continue with the concept of Cross Functional Teams and decided to go back to where a group of employees did one function and another group did another function.
- I was selected to be on the Phone Team where the primary job was to take incoming calls the entire work day and also process any requests received via the call.
Educational Background
Henry C Conrad High School1978High School Diploma: BusinessCity, State, United States
High School Diploma
LOMA 1, 2 & Customer Service Classes
Series 6 License could be used to sell Variable Life Insurance Policies & Variable Annuity Contracts (expired in August, 2010
Personal Information
- Graduated from High School in 1978 where in mySenior year I co opted and went to school in the morning and worked for New Castle County Low Income Housing in the afternoon
Skills
a Level 4, Accounts Payable, Analyst, basic, concept, Customer Service, database, Financial, Functional, Insurance, Keyboard, Lotus Notes, Excel, Microsoft Office, Office, Outlook, Window, Word, pick, Express, spreadsheet, Phone
Additional Information
- All Nationwide jobs in Delaware were moved to Ohio or you could be asked to work from home and I decided to move on and in August 2008 I was hired by ACE American Insurance Company CONTINENTAL AMERICAN LIFE INSURANCE COMPANY (10/78 - 08/95) Information can be provided upon request EDUCATION High School Diploma LOMA Courses 1, 2 and Customer Service Series 6 License (expired 08/10)
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Resume Overview
School Attended
- Henry C Conrad High School
Job Titles Held:
- REGISTRATION ANALYST
- BUREAU CRITICISM SPECIALIST
- Cross Functional Team Member
Degrees
- High School Diploma : Business
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