Registrar II - Kaseman Radiology Resume Example

Triage Registration:

• Consistently greeted patients with a caring attitude arriving to the emergency department for treatment.
• Maintained hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.
• Professionally conducted brief interview with patient and/or family member to accurately establish a proper service visit in the hospital system.
• Systematically followed operational regulations by obtaining proper signatures on consent and all other treatment documents.
• Improved healthcare relations by resolving clerical issues for ambulance staff, coordinating care facilities and/or hospital staff.
• Promoted hospital safety by alerting security and/or hospital staff of patient/visitor in distress of a safety concern.

Secondary Registration:

• Successfully acquired demographics/ billing/insurance information from patient's and/or family member's in registration area or in the treatment rooms.
• Ensured reimbursement for services rendered by correct data entry of required registration information into the hospital system.
• Successfully answered all questions as related to billing/insurance and prepared financial assistance documentation or benefit information as needed by patient's and/or their care taker's.
• Correctly executed cash handling and reconciliation procedures of all monies received as required for monthly collections quota of $2500.00 (copay's, deductibles, coinsurance or outstanding balances).
• Completed skilled administrative work to support all hospital staff and ancillary facilities to create a positive work environment.
• Played active role in hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.

SIGNIFICANT ACHIEVEMENTS

• Providing service excellence to patients and team members allowed me to cross-train across Presbyterian Healthcare Services- Sleep center, Behavioral servies, Rust Medical Center ER and Main Presbyterian ER.
• I held perfect attendance and fulfilled all of my on-call shifts as delegated.
• Served on the Employee Recognition Committee responsible for creating and publishing a campus wide newsletter while coordinating updates from all participating Presbyterian campuses.

• Trained in pre-registration of radiological services: validating patient account information, processing payments and assisting patient access units.
• Effectively handled high-volume of inbound & outbound customer calls to complete pre-registration process using quality service guidelines and departmental documentation standards.
• Managed daily workflow effectively and efficiently in a fast-paced and challenging call center environment in accordance with productivity expectations.
• Performed various clerical duties by filing or printing documents/reports and creating customized data resources to increase efficiency.

SIGNIFICANT ACHIEVEMENTS

• High level team performance allowed for training in other areas of patient access: Kaseman Emergency Department, Rust Medical Center Inpatient admissions & Insurance verification.
• Completion of Revenue Cycle Operation and GAPS phone system training.
• Induction into First Touch Champions by Director of Patient Access.