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Registrar II - Kaseman Radiology Resume Example

Resume Score: 80%

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REGISTRAR II - KASEMAN RADIOLOGY
Skills
  • Healthcare operations
  • Communication skills
  • Medipac and Epic platform operation.
  • Data systems navigation include: Horizon Patient Folder (HPF), Mevsnet, Molina Healthcare System, Presbyterian Online, One Health Port, Blue Cross and Blue Shield, United Healthcare online and the Medicare portal.
  • Client/patient service optimization
  • Account management
  • Knowledgable in Microsoft Word/Excel and Windows.
Professional Summary

Experienced healthcare service agent with 15 years of customer service including 13 years in the clinical/hospital setting. Skilled at establishing a personable and courteous reputation with patients and team members. My medical clerical experience has allowed me to adapt in several areas of health care. Eager to contribute to team success through hard work and executive functioning. I am confident in my skill level to succeed independently and in a team setting.

Work History
Registrar II - Kaseman Radiology, 02/2013 to 07/2014
Presbyterian Healthcare Services - Albuquerque, NM
  • Created a positive experience for all the patients, hospital staff and guests entering the hospital while operating a registration desk for radiological, dietary/nutrition appointments & non scheduled x-ray's.
  • Accurately captured complete patient demographics, identification, insurance/ appointment information & requisition confirmation for data entry and scanning to complete registration.
  • Improved operations by exceeding the monthly collections quota of $1500.00 for service and/or residual balances complying cash/payment handling processes.
  • Worked with patients to understand their needs and provide insurance benefit information, medical records & related appointment information.
  • Increased customer satisfaction by resolving patient inquires without escalation or incident.

SIGNIFICANT ACHIEVEMENTS

  • Solely executed registration operations without direct supervision on Saturday's for the Radiology department at Kaseman.
  • I received several recognitions from hospital employees and patients for my exceptional customer service, positive attitude, and willingness to help.
  • With proven reliability, I was selected to cross train in several other patient areas including: Pain/Spine, Physical Therapy, Gastroenterology to assist as needed with admissions and registration for Kaseman and Presbyterian Main hospital.
Registrar Specialist-Kaseman ER, 10/2012 to 01/2014
Presbyterian Healthcare Services - Albuquerque, NM

Triage Registration:

  • Consistently greeted patients with a caring attitude arriving to the emergency department for treatment.
  • Maintained hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.
  • Professionally conducted brief interview with patient and/or family member to accurately establish a proper service visit in the hospital system.
  • Systematically followed operational regulations by obtaining proper signatures on consent and all other treatment documents.
  • Improved healthcare relations by resolving clerical issues for ambulance staff, coordinating care facilities and/or hospital staff.
  • Promoted hospital safety by alerting security and/or hospital staff of patient/visitor in distress of a safety concern.

Secondary Registration:

  • Successfully acquired demographics/ billing/insurance information from patient's and/or family member's in registration area or in the treatment rooms.
  • Ensured reimbursement for services rendered by correct data entry of required registration information into the hospital system.
  • Successfully answered all questions as related to billing/insurance and prepared financial assistance documentation or benefit information as needed by patient's and/or their care taker's.
  • Correctly executed cash handling and reconciliation procedures of all monies received as required for monthly collections quota of $2500.00 (copay's, deductibles, coinsurance or outstanding balances).
  • Completed skilled administrative work to support all hospital staff and ancillary facilities to create a positive work environment.
  • Played active role in hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.

SIGNIFICANT ACHIEVEMENTS

  • Providing service excellence to patients and team members allowed me to cross-train across Presbyterian Healthcare Services- Sleep center, Behavioral servies, Rust Medical Center ER and Main Presbyterian ER.
  • I held perfect attendance and fulfilled all of my on-call shifts as delegated.
  • Served on the Employee Recognition Committee responsible for creating and publishing a campus wide newsletter while coordinating updates from all participating Presbyterian campuses.
Call Center Representative, 12/2010 to 09/2012
Presbyterian Healthcare Services - Albuquerque, NM
  • Trained in pre-registration of radiological services: validating patient account information, processing payments and assisting patient access units.
  • Effectively handled high-volume of inbound & outbound customer calls to complete pre-registration process using quality service guidelines and departmental documentation standards.
  • Managed daily workflow effectively and efficiently in a fast-paced and challenging call center environment in accordance with productivity expectations.
  • Performed various clerical duties by filing or printing documents/reports and creating customized data resources to increase efficiency.

SIGNIFICANT ACHIEVEMENTS

  • High level team performance allowed for training in other areas of patient access: Kaseman Emergency Department, Rust Medical Center Inpatient admissions & Insurance verification.
  • Completion of Revenue Cycle Operation and GAPS phone system training.
  • Induction into First Touch Champions by Director of Patient Access.
Education
High School DiplomaValley High School - Albuquerque, NM
Liberal Arts And SciencesUniversity of New Mexico - Albuquerque, NM
General StudiesCentral New Mexico Community College - Albuquerque, NM
Certification: : ReikiReiki School of Natural Healing - Albuquerque, NM

Level I and Level II; studied under Elizabeth Phillipi.

Interests

Over the years I have become deeply interested in holistic healing. I read about everything from functional medicine & herbology to the role of the microbiome. With the help of a formal education I will acquire a specialized degree in holistic medicine in the future.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Presbyterian Healthcare Services

School Attended

  • Valley High School
  • University of New Mexico
  • Central New Mexico Community College
  • Reiki School of Natural Healing

Job Titles Held:

  • Registrar II - Kaseman Radiology
  • Registrar Specialist-Kaseman ER
  • Call Center Representative

Degrees

  • High School Diploma
    Liberal Arts And Sciences
    General Studies
    Certification : : Reiki

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