registered pharmacy technician resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Successful Pharmacy Technician bringing 6 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. All while providing outstanding customer service, and putting my patients first to help enhance their quality of life.
Experience
Registered Pharmacy Technician, 06/2020 - Current Baptist Health Care – Jay, FL,
Verified prescriptions and drug labels, documents and packages.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Answered telephones to respond to questions or requests.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Registered Pharmacy Technician, 09/2017 - 06/2020 Baptist Health Care – Fort Walton Beach, FL,
Verified prescriptions and drug labels, documents and packages.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Improved inventory management procedures to reduce overhead, backorders and overstock.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Checked medications for content, accuracy and completeness of drug packaging and labeling.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Established or maintained medications and other patient profiles.
Prepared and processed medical insurance claim forms and records.
Customer Service Specialist, 03/2011 - 09/2017 United Community Bank – Tampa, FL,
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Upheld quality control policies and procedures to increase customer satisfaction.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Relayed customer feedback to cross-functional teams to improve products and services.
Improved customer service wait times to mitigate complaints.
Troubleshot shortages and overages to support quality control efforts.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Led team engagement to assist cross-functional departments and achieve goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
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