Organized, dedicated, and ambitious professional with excellent attention to detail, and a thirst for learning. Seeking a challenging position where professional growth can be achieved by applying the skills gained through experience and education. Offering a background of biological and healthcare administrative studies with over six years of work experience in customer service to contribute to the success of the organization. professional experience
Skills
Customer Service
Recordkeeping and Documentation
Prioritization and Organization
Detail-Oriented
Data Entry
Microsoft Office
HIPAA Compliance
Team Coordination
Time Management
Education
University of Maryland Global CampusUpper Marlboro, MD, Expected in 12/XXX0 – –Master of Science:Healthcare Administration - GPA:
Bowie State UniversityBowie, MDExpected in 05/2018 – –Bachelor of Science:Biology - GPA:
Work History
Memorial Healthcare System - Registered Pharmacy Technician Coral Springs, FL, 01/2019 - Current
35 hours per week
Serve as a final check technician for refilled prescriptions, sterile products, unit dose orders, controlled drug orders, and new prescriptions that have been screened and verified by a pharmacist.
Collaborate with pharmacists to ensure customers receive quality care and meet all health and safety standards and protocols.
Receive and review prescriptions for the full range of pharmaceuticals to include controlled drugs on the formulary.
Determine the type of substance, strength, dosage, and quantity to be dispensed under accepted practice and pharmacy standing operating procedures (SOPs).
Consult with prescriber or pharmacist to clarify issues or problems with dosing, interactions, or instructions.
Enter prescriptions into an outpatient computer system, reviewing profiles for allergies, drug/drug, or drug/food interactions, and duplicate orders.
Fill requests for controlled drugs, ensuring strict adherence to pharmacy policies governing such, and make requests through electronic means for additional controlled drugs from the main pharmacy when refill supplies are below accepted stock levels.
Ensure correct medication is placed in a properly labeled container and dispensed to the correct customer.
Provide information to patients on the proper use of medications, referring questions requiring professional knowledge and experience to a registered pharmacist.
Responsible for efficiently and effectively assisting in the administration of records management of the processing and recovering of health insurance claims.
Respond to numerous telephonic and written inquiries from insurance company representatives, employees, and patients of various cost recovery requirements and policies and procedures regarding the release of information and billing.
Contribute to the development of solutions to resolve health care program issues.
Responsible for the coordination, planning, development, and management of agency correspondence.
Review and assure compliance with policies to ensure accuracy and consistency with legislation, regulations, statutes, and laws.
Research records to reconstruct incorrect or missing information required to prepare a valid report when data received is incomplete.
Compile and summarize statistical data for appropriate staff on the change of insurance carriers, regulations, policies, and procedures.
Apply typing skills and knowledge of a wide range of the functions and procedures used in word processing and, if needed, other software to create and edit various standardized documents.
Type edit and print correspondence, technical reports, organizational proposals and justifications, technical notes, and similar material following established guidelines and procedures.
Analyzed survey reports, maps, blueprints and other topographical and geologic data to effectively plan infrastructure and construction projects.
The Edge Fitness Clubs - Sales Lead Cranston, RI, 04/2015 - 01/2019
40 hours per week sales lead the children’s place.
Supported the Store Leadership Team by completing cash-wrap operations, opening, and closing procedures, and performed as the Leader on Duty.
Modeled, encouraged, and demonstrated exceptional customer service behaviors while on the sales floor and maintained high standards throughout the store while ensuring the integrity of the brand.
Protected company assets by ensuring adherence to all Loss Prevention procedures.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Foot Locker - Sales Lead City, STATE, 06/2011 - 03/2015
30 hours per week
Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Used POS system to process sales, returns, online orders and gift card activations.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
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