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Registered Pharmacy Technician Resume Example

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REGISTERED PHARMACY TECHNICIAN
Professional Summary

Enthusiastic clerk, registered pharmacy technician, and therapeutic shoe fitter eager to contribute to team success through hard work, attention to detail and excellent organizational skills with over 5 years of experience. Clear understanding of filing and phone operations and training in customer service. Motivated to learn, grow and excel in work environment.

Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Telephone etiquette
  • Appointment Scheduling
  • Front desk operations
  • Greeting customers
  • Organization
Work History
08/2015 to CurrentRegistered Pharmacy TechnicianBorden Family Pharmacy | Cullman, AL
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in computer to include current information such as medications and insurance details.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Restocked automated medication dispensing equipment.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
08/2015 to CurrentClerkBorden Family Pharmacy | Cullman, AL
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Microsoft Powerpoint.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Received and routed business correspondence to correct departments and staff members.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Routed more than 200 calls per day to 5 staff members.
  • Reviewed order data on weekly basis to verify transactions and shipping dates.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Effiecient in receiving payments for customers who have an account.
  • Documented all payments processed for patients that have an account and pay monthly.
  • HIPPA trained.
07/2019 to CurrentFitter of Therapeutic ShoesBorden Family Pharmacy | Cullman, AL
  • Worked with individual customers to understand needs and provide the best selection of shoe to accomadate their medical problem.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked directly with patient and their primary doctor on getting the correct paperwork for insurance in a timely manner which involved fax and phone calls.
  • Recording keeping of every document the patient received pertaining to sales, expense, inventory, and paperwork for insurance.
  • Kept a strict log on invoice and sales expense.
01/2015 to 08/2015CashierPiggly Wiggly | Cullman, AL
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
05/2013High School DiplomaFairview High School, Cullman, AL
  • Graduated with an Advanced Diploma.
  • Completed two college courses of English 101 and 102 in high school.
  • Member of FCCLA, FFA, Key Club, Explorers Club, Youth for Christ, and Student Council.
  • Elected class Sergent-At-Arms by peers.
  • Graduated in Top 20% of Class
  • Received Alabama Cooperative Extension System Scholarship
  • Graduated with 3.4 GPA
No Degree | General Education / ScienceWallace State Community College - Hanceville
  • Classes included Chemistry, Anatomy 1 & 2, Biology, Mathematics, Computer, Coding, History, Ethics, and Psychology.
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Resume Overview

Companies Worked For:

  • Borden Family Pharmacy
  • Piggly Wiggly

School Attended

  • Fairview High School
  • Wallace State Community College - Hanceville

Job Titles Held:

  • Registered Pharmacy Technician
  • Clerk
  • Fitter of Therapeutic Shoes
  • Cashier

Degrees

  • 05/2013 High School Diploma
    No Degree | General Education / Science

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