Ability to handle crisis and telephone situations that deal with victims of domestic and sexual violence.
Assist victim needs such as, transportation to other emergency shelter's, emergency housing program, and daily appointments on and around the Rosebud Sioux Tribe Reservation.
Facilitate support groups three times a week in & out of shelter and also 1 on 1 emergency crisis counseling.
Assist in granting or completing protection/restraining orders and support system in court appearances in tribal, state or federal court.
Correspondence with the judicial system of tribal, state, and federal on strengthening the tribal codes pertaining to sexual assault, domestic violence, dating violence, and stalking laws.
Correlation with South Dakota State Sex Offender Registry in the development of the Rosebud Sioux Tribe's SOR under the TLOA.
Integrated with Indian Health Services, local law enforcement, and other governmental agencies to ensure victims' rights and needs are addressed.
Interacted with governmental agencies in the development of a (SART) Sexual Assault Response Team Protocol.
Case Management of victims assisted.
Manage daily operations of the emergency shelter program.
Supervised in a manner consistent with applicable laws and organizational policies & procedures, and victim assistance.
Sexual & Domestic Violence Response Team Advocacy.
Integrated with tribal, federal, and state victim witness advocates to ensure victim's needs are addressed.
Emergency on call Sexual Assault & Domestic Violence Advocacy.
SART - Sexual Assault Response Team Trainer.
Facilitated strategic planning meetings with the federal, state, and tribal entities regarding domestic/sexual violence against native women.
Outreach community training on domestic/sexual violence, teen-dating violence in the school districts, and good touch - bad touch to tribal programs.
Training: Federal Government Computer Security Training.Freedom of Information Act and Privacy Act.Employee Conduct and Ethics Training.Sicangu Native Employment & Training Program (SNETP).6 months Medical Records Receptionist Training with Indian Health Service (IHS) through the (SNETP).Business Communication.Rosebud Sioux Tribe Sex Offender Registry Database.South Dakota State ADAP System 6.0.Protection Order Registry Database.Expect Respect: Engaging Schools & Communities in Dating & Sexual Violence Prevention Workshop.HIPPA) The Health Insurance Portability and Accountability Act of 1996 Privacy and Security Rules.South Dakota Sexual & Domestic Violence Taskforce Member.Participant in Customer Service Training provided by the Rosebud Sioux Tribe & Rosebud Casino.
03/2013 to 08/2013
Players Club RepresentativeRosebud Casino － Valentine, NE
Supervisor: Ashley Two Strike, Johnna Guerue Player's Club Safeguard casino assets.
Ensures compliance is maintained as it pertains to the Rosebud Sioux Tribe Gaming Compact, Tribal Gaming Ordinance, Tribal Internal Control Standards (TICS) approved by the RST and all Federal Laws governed by the National Indian Gaming Commission (NIGC) and all laws pertaining to the Indian Gaming Regulatory Act.
Complies with the established Rosebud Casino Employee Handbook and Departmental Policies and Procedures.
Follow proper dress code and personal appearance policy at all times.
Serves as host/hostess for VIP or special events as directed by supervisor.
Assists in sales of tickets for all concerts and Special Events.
Sets up for meetings, conferences, special events, etc.
Greets and directs customers to the appropriate department, whether by phone or in person.
Assists the Marketing Department with implementation of in-house promotions.
Maintain Customer Service database as it pertains to Players' Club members.
Ensures bus patrons are immediately assisted upon arrival.
Must perform duties as Door Greeter in the absence of a Door Greeter, specifically meeting customers upon arrival.
Relays current promotions being offered on the gaming floor and throughout the Rosebud Casino/ Quality Inn & Fuel Plaza.
Assists with enrolling new customers into the Players' Club database.
Ensures the database includes only active and mail-able accounts by developing daily audits, developing and implementing data entry standards.
Identifies and/or runs mailing lists (direct mail and email) as required from the database.
Maintains an effective database by periodically purging or cleaning up inactive or duplicate accounts.
Associates of Applied Science Degree: NursingSinte Gleska University － SD.GPA: University Dean's List Academic Year 2002 & 2011.Nursing University Dean's List Academic Year 2002 & 2011.
Associate of Applied Science Degree: NursingNursing
Business Communication, Case Management, conferences, counseling, CPR Certified, Customer Service, Customer Service Training, data entry, Database, direct mail, email, Special Events, Government, Insurance, law enforcement, mailing, Marketing, meetings, mail, Nursing, organizational, patient care, Policies, Quality, Receptionist, sales, strategic planning, Supervisor, telephone, phone, Trainer, transportation