Registered Nurse/Medical Office Manager Resume Example
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REGISTERED NURSE/MEDICAL OFFICE MANAGER
Professional Summary
Compassionate Registered Nurse with over 30 years of experience in offering comprehensive patient care in intensive care, primary care, and medical office management environments. Work well with diverse patient population and foster trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Skills
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Work History
Registered Nurse/Medical Office Manager, 10/2019 to Current
Iora Health – Surprise , AZ
Iora Health – Surprise , AZ
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote office-wide quality and safety initiatives .
- Evaluated system data to calculate and update Medicare and Medicaid budgeting systems.
- Audited charts and reviewed clinical documents to verify accuracy.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Led successful 25-person team comprised of RNs, LPNs and ancillary staff.
- Orchestrated quality-driven, cost-effective care for as many as 130 patients each day in high-volume primary care setting.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Primary Care Registered Nurse, 09/2005 to 10/2019
Ascension Health – Mesa , AZ
Ascension Health – Mesa , AZ
- Administered immunizations to patients to prevent disease, including influenza, hepatitis A and B, measles and shingles immunizations.
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
- Evaluated and assessed phone calls from facilities, physician offices, hospitals and patients to handle urgent issues and prioritize care.
- Encouraged health-promoting behaviors to improve patient health and reverse disease, including diet, exercise, pain management alternatives and smoking cessation.
- Handled patient pharmacy needs by phoning in prescriptions to patients' preferred pharmacies.
- Assessed health status of over 40 patients per day by eliciting health histories, conducting physical assessments and analyzing data to formulate plans of care.
- Called patients to share lab results and discuss physician orders.
- Resupplied offices and examination rooms, labeled drawers and ordered new stock.
- Used Epic to maintain patient medical records, accurately recording vital statistics, medical histories, vital statistics and test results.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Educated family members and caregivers on patient care instructions.
- Audited charts and reviewed clinical documents to verify accuracy.
- Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse, ICU, 06/1986 to 10/1990
Conemaugh Memorial Medical Center – City , STATE
Conemaugh Memorial Medical Center – City , STATE
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Cared for patients in 20-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
- Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Provided direct patient care, stabilized patients and determined next course of action.
- Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
Education
High School DiplomaCambria Heights High School - City
Registered Nurse: 1988
Conemaugh School of Nursing - City
Conemaugh School of Nursing - City
Bachelor of Science: NursingGrand Canyon University - City, State
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Resume Overview
School Attended
- Cambria Heights High School
- Conemaugh School of Nursing
- Grand Canyon University
Job Titles Held:
- Registered Nurse/Medical Office Manager
- Primary Care Registered Nurse
- Registered Nurse, ICU
Degrees
- High School Diploma
Registered Nurse : 1988
Bachelor of Science : Nursing
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