Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Registered Nurse with 45 years of experience in providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

  • Preventative Health
  • Intravenous Therapy
  • Chronic Disease Management
  • Staff Supervision
  • Precepting
  • Triaging
  • Communication and listening skills
Work History
02/2009 to Current Registered Nurse House Manager Amita Health | Brighton, MI,
  • Participated in development and implementation of service plans and supervised in conjunction with physicians, medical component of each plan.
  • Reviewed document and revised all nursing related care plans on weekly basis.
  • Ensured that current and complete medical records and reports are in accordance with regulatory and corporate standards, including medication administration records and physician's order.
  • Conducted meetings for Individual Health Care Plan (IHCP) with IDT team members, evaluating medical needs of each individual, ensuring IHCP goals and objectives are medically indicated and met. Generated ongoing health care protocols for specific medical conditions outline IHCP.
  • Maintained contact with primary physicians and specialists, and when indicated attended to doctors visits with individuals.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Oversaw delivery of care for health compromised individuals on 5-bed residential home or ARPFSHN home, providing direct care to up to individuals, delegating nursing assignments and supervising team of 24 comprised of nurses, LVNs, Nurse Assistant and DSP regarding home issues along with operation of durable medical equipment.
  • Collaborated with interdisciplinary healthcare professionals to meet individual's personal, physical, psychological and cognitive needs.
09/2006 to 04/2020 Telephone Appointment and Advice RN II Kaiser Permanente, The Permanente Medical Group | City, STATE,
  • Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
  • Suggested appropriate disposition to acting physicians based on telephone assessment.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider as needed.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Offered patient education and advice related to and including pre- and post-operative instructions, medication administration, follow-up appointments and symptoms indicating emergency care.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Comply with call center standard concerning how call are to be handled, including tone of voice and listening skills.
  • Tailored question asked based on protocols created by physicians, nurses and other specialist to reach appropriate disposition for presented symptoms.
  • Utilized SBAR approached in consulting with physician and other health team in order to promptly reach appropriate disposition
  • Carefully documenting call utilizing facility's electronic program including observing HIPPA.
  • Managed over 100 member calls per day 6 hour shift.
01/2001 to 02/2009 RN MDS Coordinator Agnews Developmental Center | City, STATE,
  • Completing and submitting all required assessments within guidelines and timeframe established by CMS.
  • Understanding entire RAI process and its correlating effect on Quality Measures, then using this knowledge to continually work on improving areas of need.
  • Create, implement and maintain accurate short and comprehensive plans of care for 45 individuals.
  • Took pride in paying close attention to detail in care plans to ensure all potential problems were adequately addressed.
  • Proficient collection of data regarding patient's physical needs, nutritional requirements, cognitive ability, behavior patterns and mood. Using this data to create plans of care to define supportive roles to be played by medical staff, rehabilitation specialists, dieticians, and social services.
  • Monitored these plans to ensure that individuals are receiving most ethical, effective and consistent care possible. Conducted and documented thorough assessment of each individual's ongoing medical status.
  • Implemented care plans for individual's treatment after assessing physician medical regimens.
  • Maintained MDS schedule, be accessible to members of interdisciplinary team, and provide clear, updated information on completion deadlines.
  • Schedules, completes, and transmitted all MDS assessments to state database in timely manner to ensure appropriate billing.
  • Coordinated IHCP meetings annually and quarterly with family, individual, and interdisciplinary team for updating care plans.
Expected in 04/1975 Bachelor of Science | Nursing Arellano University, Manila, Philippines, GPA:

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Resume Overview

School Attended

  • Arellano University

Job Titles Held:

  • Registered Nurse House Manager
  • Telephone Appointment and Advice RN II
  • RN MDS Coordinator


  • Bachelor of Science

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