, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Enthusiastic Registered Nurse eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of health teaching and training in educating. Motivated to learn, grow and excel in Mental Health Nursing.
Skills
First Aid and CPR,BLS,ACLS,PALS
Work History
01/2021 to 02/2021Registered NurseSummit Medical Group | Maynardville, TN,
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Provided direct patient care, stabilized patients and determined next course of action.
Audited charts and reviewed clinical documents to verify accuracy.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
09/2018 to 02/2021Property ManagerOakleaf Village Of Raleigh | Covington, KY,
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Oversaw monthly collections of multiple funds, maintaining high payment rates by building positive relationships with tenants.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Kept meticulous records of all correspondence between management and tenants.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Decreased operating costs by 20% by implementing cost control procedures.
Prepared and submitted PHAS Assessment and other funding applications.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
06/2001 to 08/2015Head BartenderHyatt | Minneapolis, MN,
Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
Poured and prepared mixed drinks for over fifty customers daily and created new libations drawing in clientele.
Collected and authorized payments of guests.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Grew sales 45% and boosted profits 100% by applying proactive management strategies and enhancing sales training.
Maintained inventory and ordered new supplies when needed.
Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
Maintained accurate cash drawer of $2,500 or more per shift.
Closed out cash register with 100% accuracy and prepared cashier report.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Conducted daily inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Developed 14 new cocktails for menu.
Kept bar presentable and well-stocked to meet all customer needs.
Followed alcohol awareness procedures for prevention of intoxicated guests.
Decreased waste by 30% through creating and following strict recipes and measurements for drinks.
Trained all new bartenders on every aspect of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
05/1998 to 01/2001WaitressHilton Worldwide | Saint Louis, MO,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Upsold all specialty items, wine selections and desserts to increase overall sales and exceed targets.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Used cash registers and credit card machines to cash out customers, handling sales per table.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Prepared beverages and filled food orders for customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 50%.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Expected in 2022Master of Science | Population HealthChamberlain University Nursing, Online, GPA:
Continuing education in Masters of Science in nursing Population Health.
Expected in 08/2020Bachelor of Science | NursingFlorida National University, Miami, Florida , GPA:
Certifications
PALS - Pediatric Advanced Life Support
Licensed Registered Nurse
Nursing Home: Guide to Understanding Persons with Alzheimer’s Disease or Related Disorders
Domestic Violence: Sexual Violence, Intimate Partner Violence
OSHA: Occupational Exposure to Blood Borne Pathogens
AIDS/HIV One Hours, Current Evidence Based Practice
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