Enthusiastic Registered Nurse eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Streamline safety protocols for comprehensive patient care. Motivated to learn, grow and excel in Nursing. Proficient Staff Development Coordinator successful at developing robust training programs focused on employee onboarding and continuous professional development. Skilled program manager, work organizer and team leader.
Skills
Patient Care
Scheduling
HIPAA Compliance
Infection Control
Patient Safety
Health Promotion
Healthcare administration
Vital Sign Monitoring
Good telephone etiquette
Data management
Self-motivated professional
Excellent work ethic
Multi-line phone proficiency
Critical thinking
Microsoft Office
Discharge Planning
Patient Assessment
Training material development
Computer skills
Hiring processes
Recruitment strategies
Policy Development
Talent Recruitment
Policy implementation
Training classes
Recordkeeping proficiency
Continuing education requirements
Training delivery
Hiring procedures
Leadership training
Staff development plans
New hire on-boarding
Course development
Training solutions development
Knowledgeable in Epic, Cerner, and Point Click Care
Employee Health
EMR / EHR
Education
Florida International UniversityMiami, FLExpected in 2024 – –Master of Public Health:Epidemiology - GPA:
Career StepLehi, UT , Expected in 10/2022 – –Certificate:Medical Coding And Billing - GPA:
The University of Southern MississippiLong Beach, MS, Expected in 05/2016 – –Bachelor of Science:Nursing - GPA:
Member of Gamma Beta Phi National Honor Society
Member of Student Nurse Association
Berkeley CollegeParamus, NJ, Expected in 04/2007 – –Associate of Applied Science: - GPA:
Certifications
Licensed Registered Nurse In Florida (Compact)
BLS for Healthcare Providers
Certified Nursing Home Alzheimer’s Disease and Related Disorders Trainer
Infection Prevent and Control Training (in-progress)
Work History
Anthem Memory Care - Registered Nurse, Infectious Disease Wichita, KS, 09/2022 - Current
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Responded promptly and professionally to patient questions and concerns.
Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
Liaised with physicians regarding patient needs, performance and changes.
Used Epic to maintain database of relevant information for practitioners to access and coordinate patient care.
Evaluated patient histories, complaints and current symptoms.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Advocated for and strived to protect health, safety and rights of patient.
Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Input all patient data regarding claims and prior authorizations into system accurately.
Tracked referral submission during facilitation of prior authorization issuance.
Reviewed insurance coverage for patients to determine which party was liable for payment.
Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Processed patients lacking coverage for planned procedures.
Researched denied claims and contacted insurance companies to resolve these issues.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Assisted office team by making phone calls, copies and appointments.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Verified appropriate lab couriers picked up collected lab specimens.
Taught patients about medications, procedures and care plan instructions.
Documented vital signs and health history for patients in clinic and hospital environments.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Sanitized, restocked and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Obtained client medical history, medication information, symptoms and allergies.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Neosho Memorial Regional Medical Center - Staff Development Coordinator Chanute, KS, 06/2022 - 09/2022
Developed and delivered new hire training programs and continuous professional development.
Performed reviews of employee work performance to check for areas in need of additional training.
Delivered new employee onboarding and training sessions via powerpoint, point click care, and Medline University.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Reviewed and edited all training materials for accuracy and company policy compliance.
Coordinated technical training and personal development classes for staff members.
Managed new employee orientation training process for more than 50 employees each year.
Worked with managers to identify internal talent and plan development pathways.
Created and managed continuous improvement classes and training programs targeted to new employees.
Monitored employee performance to look for areas in need of improvement.
Trained staff during demonstrations, meetings, conferences and workshops.
Analyzed effectiveness of training programs at all levels and recommended updates.
Developed departmental systems and procedures to better align workflow processes.
Developed surveys to identify training needs based on projected production processes and changes.
Conducted orientation sessions and organized on-the-job training for new hires.
Tested all training software and hardware prior to commencing training programs.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Developed and implemented updating training programs for 100-200 employees.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 100-200 new employees.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Coordinated and prioritized required training courses for Clinical employees.
Implemented new learning strategies depending upon employees' skill levels.
Conducted training courses and prepared videos for long-term use.
Created in-depth training manual for all employees.
Researched and obtained relevant course materials to achieve training objectives.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Directed training programs and development paths for managers and supervisors.
Woodland School District 50 - Registered Nurse Gurnee, IL, 03/2019 - 04/2019
Aided with induction of labor for women suffering from complications such as preeclampsia.
Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
Leveraged computerized documentation systems to monitor, record and communicate patient condition.
Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan as needed.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Hca - Substitute School Nurse Keller, TX, 12/2018 - 04/2019
Oversaw health services for school of 300+ students and faculty.
Developed care plans and made referrals as necessary for students with health concerns or injuries.
Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
Served as liaison between families, school personnel and other healthcare providers on behalf of students.
Us Oncology, Inc. - Registered Nurse, Medical-Surgical Unit Philadelphia, PA, 06/2016 - 09/2016
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Monitored patient vital signs to perform thorough condition assessments.
Managed quality care for patients with varied conditions.
Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Implemented interventions, including medication and IV administration, catheter insertion and airway management.
Utilized Epic and Cerner to document data related to patient care such as medications, interventions and patient responses.
Advocated for patients by communicating care preferences to practitioners, and verifying interventions met treatment goals.
Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to 4 to 5 patients daily.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Fidelity Bank Of North Carolina - Phone Operator Collinsville, VA, 10/2008 - 04/2012
Managed over 50 customer calls per day.
Maintained accurate directory of all personnel and phone extensions.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Scheduled and confirmed appointments
Pleasantly greeted all callers and asked how to be of assistance.
Connected callers with appropriate professional, department or business.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Performed clerical work such as sorting mail, restocking supplies and typing documents.
Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
Maintained accurate records of calls placed and received.
Calculated and quoted charges for services
Acted as first point of contact and set appointments for prospective clients.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Established and maintained client rapport by utilizing quality customer service.
Entered daily data in computer systems and documented office activities.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Mentored new hires, resulting in stronger staff development and increased productivity.
Create training and procedures booklet for new hires.
Create logging templates.
AT&T - Customer Service Representative City, STATE, 04/2007 - 04/2008
Call Center Customer Service Representative
Documented and detailed calls and complaints using call center's CRM database.
Resolved customer complaints and addressed emergency requests and needs.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Contributed to company achieving and holding industry-leading customer service ratings.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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