Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients/members and high-stress situations. Consistently developing strong relationships with patients/members and families through empathetic communication, respectful attitude and excellent customer service.
Skills
HIPAA Regulations
Protected Health Information
Electronic Health Record Applications
Task Prioritization
Creative Thinking
Accurate Documentation
Clear Patient Communication
Compassionate and Caring
Work History
02/2021 to Current
Registered Nurse Case ManagerKindred Healthcare – Kansas City, MO,
Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Completed initial assessments of patients and family to determine and address individual home care needs. ·
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Coordinated rehabilitative and preventive nursing processes and procedures.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods
Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken
Managed and streamlined caseload of 60-250 by efficiently prioritizing patients needs and stated deadlines.
Investigated and resolved member inquiries and complaints quickly.
Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained up-to-date knowledge of product and service changes.
Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
Managed caseload of 2-6 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
Used EHR to document patient plan of care by taking into account nursing interventions, diagnosis and expected patient outcomes.
Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
Leveraged knowledge of medications, procedures, infection control and safety precaution to initiate appropriate intervention in crisis situations.
Educated family members and caregivers on patient care instructions.
Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
Monitored patient reactions after administering medications and IV therapies.
Administered medications and treatments as prescribed by physicians.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
06/2018 to 09/2018
Charge Registered NurseBenedictine Living Community – City, STATE,
Built rapport with patients and family members to deliver exceptional care.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Performed patient assessments and adjusted care plans accordingly.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Educated patients and answered questions about health condition, prognosis and treatment.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
Supervised and managed daily scheduling, tasking and administration.
Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
Cared for patients' wounds and changed dressings.
Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
Managed various medications and treatments such as peritoneal dialysis, IV push, oral, subcutaneous, IV infusion and and intramuscular injections.
Directed patient care activities, guided and trained RNs, LPNs and residential advisors during shift.
Education
Expected in 06/2018 to to
Associate of Science: Nursing Rasmussen College - Mankato, MN, GPA:
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Resume Overview
School Attended
Rasmussen College
Job Titles Held:
Registered Nurse Case Manager
Registered Nurse, Medical-Surgical Unit/Intensive Care Registered Nurse