registered nurse case manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Nurse Case Manager with four years experience in hospice palliative care. Works gently with patients and family to provide comfort and palliative care. Supports family with extensive resources and information concerning end-of-life events and expectations. Maintains round-the-clock availability to patients and families.

  • EMR / EHR
  • Interdisciplinary collaboration
  • Patient Management
  • Critical Thinking
  • Delegation and Motivation
  • Healthcare Personnel Supervision
  • Crisis Resolution
  • Accurate Documentation
  • Discharge Planning
  • Compassionate and Caring
  • Legal Compliance
  • Fluent in Vietnamese
Work History
Registered Nurse Case Manager, 02/2017 - Current
Benedictine Health System Osseo, MN,
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
  • Quickly responded to situations impacting safety and security, actualizing crisis prevention interventions to control and de-escalate situations.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication skills
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Carried out skills as ordered utilizing sterile technique and proper disposal.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to caseload.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Participated in on-call rotations to deliver after-hours care.
Office Manager, 01/2015 - 01/2017
Liberty University Lynchburg, VA,
  • Served Vietnamese speaking low-income community.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Developed close working relationships with front office and back office staff.
  • Support and maintained electronic record management systems to analyze and process data.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Assisted with regulatory issues such as compliance.
  • Consulted with healthcare professionals on business decisions.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Consulted with management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
Surgery Scheduling Coordinator, 12/2010 - 01/2015
Trihealth, Inc. Western Hills, OH,
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
  • Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Attended required training, education and meetings.
  • Report significant information and changes in patient condition to physicians.
  • Verified insurance coverage and obtained pre-authorizations.
  • Prepared and passed instruments, sutures, and supplies needed in operative procedure and maintained correct count.
  • Educated patients and families on managing illness or injury including post-treatment home care needs and medication administration.
  • Developed and implemented individual plans of care in collaboration with members of healthcare team to promote patient and family centered care in healing environment.
Registered Nursing: Nursing, Expected in 2016
Goldenwest College School of Nursing - Huntington Beach, CA,
Status -
  • Graduated summa cum laude
Bachelor of Arts: Social Ecology, Expected in 2012
University of California, Irvine - Irvine, CA
Status -
Certificate-Clinical Medical Assistant Program: , Expected in 2008
Status -

Basic Life Support-Heart 2 Heart.2020

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Resume Overview

School Attended

  • Goldenwest College School of Nursing
  • University of California, Irvine

Job Titles Held:

  • Registered Nurse Case Manager
  • Office Manager
  • Surgery Scheduling Coordinator


  • Registered Nursing
  • Bachelor of Arts
  • Certificate-Clinical Medical Assistant Program

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