Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly organized Nurse Case Manager with 32 years of experience as a Registered Nurse. Offering a proven history of successfully advocating for patients and working with practitioners. Passionate about delivering quality care and facilitating efficient healthcare coordination. Successful at providing fast and accurate assessments and working calmly under pressure. Collaborate with doctors to maintain top-notch healthcare practices. Proven leader effective at multitasking under pressure.

  • Patient care planning
  • Medical assessment
  • Patient monitoring
  • Disease management programs
  • Follow-up calls
  • Staff Development and Precepting
  • Patient Management
  • Patient education and counseling
  • Health and wellness expertise
  • Family and patient support
  • Nursing staff leadership
Registered Nurse Case Manager, 08/2016 - Current
Benedictine Health System Saint Paul, MN,
  • Collaborated with multi-disciplinary staff, including PCP, DME, and HHC providers to improve overall patient care and outcomes.
  • Communicated with patients with compassion while keeping medical information private.
  • Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
  • Initiated training and education for onboarding new employees.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Participated in meetings with department leaders and medical directors to discuss best practice and prevent hospital admissions.
  • Developed and maintained regional One Note which contained processes and information that facilitated the entire Mid-Atlantic team's workflow.
  • Educated members is disease processes including but not limited to COPD, Diabetes, CHF, and Pneumonia.
  • Incorporated appropriate nursing methods to create individualized care plans.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Conducted evaluations to address changes in patient needs, conditions and medications.
  • Imparted medical, operational and patient care knowledge to junior nurses, supporting personal growth and enhancing professional development.
  • Oversaw and minimized referral queues with average of 200 new referrals per month.
Registered Nurse, Medical-Surgical Unit, 06/1989 - 01/2017
Alliance Community Hospital Carrollton, OH,
  • Participated in bedside reporting and handoff at change of shift and for patient transfers.
  • Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Monitored and managed various treatment and care interventions.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Documented nursing intervention and patient and family responses accurately and in compliance with hospital policies.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
  • Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
  • Delivered care to 4 patients per day, including coordinating and evaluating interdisciplinary care.
  • Charge nurse for 4th floor of Heart Hospital which gives high-quality nursing care to patients on 32-bed cardiac-surgical unit.
  • Managed bed flow, overseeing admissions and discharges.
  • Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
  • Coordinated and managed care for patients post cardiac surgery up through discharge.
Nursing Assistant, 07/1987 - 06/1989
Cascadia Healthcare Great Falls, MT,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
Education and Training
Diploma RN Degree: Nursing, Expected in 06/1989
Sentara College of Health Sciences - Chesapeake, VA
Working Toward BSN: Nursing, Expected in
Paul D Camp Community College - Franklin, VA
Working Toward BSN: Nursing, Expected in
Western Governors University - Salt Lake City, UT
  • Obtained Certification as Case Manager through passing national examination.
  • Honored with several STAR Awards for exceptional service to members and co-workers.
  • Collaboration - Collaborated with physicians to plan and implement patient care.
  • Consistently maintained high audit and metric scores.
  • Consistently managed large volumes of cases.

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    School Attended

    • Sentara College of Health Sciences
    • Paul D Camp Community College
    • Western Governors University

    Job Titles Held:

    • Registered Nurse Case Manager
    • Registered Nurse, Medical-Surgical Unit
    • Nursing Assistant


    • Diploma RN Degree
    • Working Toward BSN
    • Working Toward BSN

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