registered nurse case manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Accomplished Registered Nurse Case Manager with 14+ years of experience dedicated to quality care of diverse patients. Smoothly blend hands-on skills with advanced clinical background. Successful at working with all levels of healthcare providers, physicians and administrators to address patient needs. Monitored and coordinate patient care to deliver optimal support for individual needs. Efficiently carried out assessments, documented point of care details and collaborated with different parties to monitor and enhance support. Experienced at developing management and control strategies to easily identify and address deficiencies. Personable and proficient Registered Nurse Case Manager with expertise in case research and healthcare regulations. Offering 1 4 years of experience in practitioner and patient support. Exemplary communication skills and advocation ability. Compassionate registered nurse across hospice and palliative units. Proficient in providing patient care, physician support and case research. Demonstrating excellent communication skills with advanced knowledge of healthcare regulations and JCAHO standards. Highly organized Case Manager with 14 years of experience as Registered Nurse. Offering a proven history of successfully advocating for patients and working with practitioners. Passionate about delivering quality care and facilitating efficient healthcare coordination.

  • Patient care planning
  • Home infusion care
  • Drug calculations
  • Medical assessment
  • Emotional awareness
  • Hospice and Palliative specialized care
  • Palliative and Pain Management
  • IV drug therapy management
  • Patient Management
06/2007 to Current
Registered Nurse Case Manager Brightspring Health Services Cambridge, MD,
  • Collaborated with physicians on patient medications, medical needs and performance.
  • Developed patient care plans, overall patient health assessments and evaluations.
  • Actively participated in family and patient planning processes.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Delivered respectful, compassionate care to each patient and family through dedicated listening, kind words and excellent skills.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Utilized computerized Resource and Patient Management System (RPMS) and Elec
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Provided skilled direct nursing care to all patients in hospice and palliative department.
05/1990 to 09/2013
Customer Service Manager Pro Mach Inc Homer, MI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
07/1994 to 08/2004
Data Entry Specialist Installed Building Products Indianapolis, IN,
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Sorted source documents and organized to be filed.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Maintained quality levels above prescribed minimums to support team productivity.
Education and Training
Expected in 05/2007 to to
Associate of Science: Nursing
Bristol Community College - Fall River, MA
Expected in 05/1994 to to
High School Diploma:
BMC Durfee High School - Fall River, MA,
  • Major in College Prep
  • Member / Assistant in Special Education Classactioc
Additional Information

Hospice and Palliative Care National Certification

Frequent in English, Portuguese and Spanish

  • Certified Case Manager
  • Registered Nurse Practitioner in the State of Massachusetts and Rhode Island
  • CPR certified through American Heart Association
  • Hospice and Palliative Care National Certification

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Resume Overview

School Attended

  • Bristol Community College
  • BMC Durfee High School

Job Titles Held:

  • Registered Nurse Case Manager
  • Customer Service Manager
  • Data Entry Specialist


  • Associate of Science
  • High School Diploma

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