Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished Registered Nurse Case Manager with 4 years of experience dedicated to quality care of diverse patients. Smoothly blend hands-on skills with advanced clinical background. Successful at working with all levels of healthcare providers, physicians and administrators to address patient needs. Monitored and coordinate patient care to deliver optimal support for individual needs. Efficiently carried out assessments, documented point of care details and collaborated with different parties to monitor and enhance support. Experienced at developing management and control strategies to easily identify and address deficiencies. Dedicated patient with over 10 years of expertise in treating patients with simple and critical conditions. Passionate and attentive with talents in care and surgical. Considered expert in Critical Unit Pediatric.

  • Patient care planning
  • Home infusion care
  • Patient monitoring
  • Patient Management
  • Colostomy care familiarity
  • GTUBE nutrition education
  • Critical care
  • Disease management programs
  • Neonatal ICU procedures
  • Laparasopic procedures familiarity
  • Bi-lingual in Spanish and English
  • Neonatal and maternity specialist
  • Ventilator care
  • Newborn education
  • Direct and Indirect Patient Care
  • Electronic Health Records Management
  • OR and ER experience
  • Tracheostomy care
  • Patient discharging
  • Gastrostomy tube care
  • Nursing Plan Development
  • Geriatric treatment knowledge
  • IV drug therapy management
  • Clinical Information System Management
  • Medication and IV administration
Registered Nurse Case Manager, 03/2021 - Current
Elwyn Granada Hills, CA,
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Arranged placement of admissions and transfers in accordance with clinical standards and guidelines.
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
  • Actively participated in family and patient planning processes.
  • Collaborated with physicians on patient medications, medical needs and performance.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Updated and maintained discharge plan of care with physician, members of healthcare team, patients, and families.
  • Collaborated with physicians during medical rounds, updated treatment plans, and provided plan of care to patients and families.
Telephonic Nurse Case Manager, 05/2015 - 12/2019
Icw Group Baltimore, MD,
  • Delivered income records, balance sheets and documents to board to keep executives informed of all potential financial issues.
  • Collaborated with Quality Team to develop outcomes statistics.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
Registered Nurse Specialist, 06/2012 - 12/2014
Palmetto Health Travelers Rest, SC,
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Improved patient outcomes and quality of care by determining and suggesting changes to processes.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Assessed patients' response to treatment and suggested ways to combat side effects.
  • Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
  • Coordinated and managed care for patients undergoing myocardial infarction screening and anticoagulation therapies.
  • Monitored and managed various treatment and care interventions.
  • Maintained optimal ventilator settings and operations to meet patient care needs.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Oversaw efficient nursing operations in 30-bed long-term care unit.
  • Completed and maintained personal Performance-Based Development System (PBDS) standards to show consistent clinical competency and sound judgment.
  • Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
  • Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.
  • Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
  • Delivered high-quality nursing care to patients on 8-bed medical-surgical unit.
  • Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
  • Initiated review, revision and creation of operational policies within emergency department.
  • Administered medications, tracked dosages and documented patient conditions.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Used feedback and clinical data to improve care quality and patient outcomes.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
NICU Staff Registered Nurse, 08/2001 - 10/2006
Hospital Pavia Santurce City, STATE,
  • Formulated care plans for every individual neonatal intensive care patient, reviewing on daily basis to determine effectiveness.
  • Utilized valuable communication skills to deliver information to family members regarding patient treatment, care and medical options.
  • Managed day-to-day routines for newborn babies by administering medication and fluids and checking vital signs regularly.
  • Delivered exceptional care to average of 10 neonatal ICU patients in setting.
  • Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
  • Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
  • Assessed patients, documented observations and reviewed patient charts to determine care needs.
  • Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
  • Treated patients with broad range of diagnoses ranging from sepsis, renal failure, diabetic ketoacidosis, pulmonary embolism, myocardial infarction, pneumonia, acute respiratory distress syndrome, congestive heart failure and chronic obstructive pulmonary disease.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Provided direct care in critical care units, including Nursery and NICU units.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Bachelor of Science: , Expected in 07/2010
National University College - Bayamon - Bayamon, PR
Master of Science: , Expected in
National University College - Bayamon - Bayamon, PR
  • Basic Life Support (BLS) Certification
  • Registered Nurse Practitioner in the State of Florida, License number 9551633

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School Attended

  • National University College - Bayamon
  • National University College - Bayamon

Job Titles Held:

  • Registered Nurse Case Manager
  • Telephonic Nurse Case Manager
  • Registered Nurse Specialist
  • NICU Staff Registered Nurse


  • Bachelor of Science
  • Master of Science

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