Accomplished Registered Nurse Case Manager with 10+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in Pediatric and Adult settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs.
Skills
Chronic disease management
Medical evaluation
Medical Records Management
Staff management
Patient assessments
Direct patient care
EMR / EHR
Charting and clinical documentation
Staff education and training
Patient management
Care coordination
Care plan development
Recruitment
Patient counseling
Case management
Education
Galen College of NursingSan Antonio, Texas , Expected in 10/2010 ā āAssociate of Science:Nursing - GPA:
Thomas Jefferson High School San Antonio, Texas , Expected in 05/2001 ā āHigh School Diploma: - GPA:
Grand Canyon UniversityPhoenix, AZExpected in 04/2020 ā āBachelor of Science:Nursing - GPA:
Work History
Amedisys Home Health Services - Registered Nurse Case Manager Cartersville, GA, 02/2008 - Current
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
Administered medications and treatments as prescribed by physicians.
Prepared clinical notes and updates for review by primary physician.
Huntington Hospital - Alternate Director of Nurses San Marino, CA, 08/2019 - 08/2019
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Supervised production planning while using appropriate tools and analysis for smooth production output.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Developed team communications and information for team meetings.
Evaluated quality problems and performed quality assurance to identify and resolve issues.
Managed logistics operations to meet customer expectations and financial standards and policies.
Researched competitive solutions and maintained competitive market comparisons and evaluations.
Liaised with Marketing director on defining product features and managing tradeoffs involving features, schedule and lifecycle.
Conducted training and change management processes to improve operations.
Investigated and resolved customer complaints to foster satisfaction.
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Developed and executed plans to monitor standard process adherence.
Enterprise Information Services - LVN Cleveland, OH, 02/2019 - 02/2019
Collaborated with Director of nurses on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
Took samples such as blood and urine to complete diagnostic and routine assessment tests.
Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
Provided basic patient care and treatment, such as administering scheduled tests, taking temperature and blood pressure and dressing wounds.
Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support.
Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.
Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Reviewed patient history to verify conditions and current medications.
Documented patient vitals, behaviors and conditions and communicated concerns to supervising nurse.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Developed team communications and information for weekly meetings.
West Teleservices - Bilingual Customer Service Representative City, STATE, 03/2004 - 02/2006
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Achieved sales targets regularly with solid promotional and cross-selling skills.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
Accurately detailed customer concerns and problems as well as resolution outcomes.
Collaborated with team members to increase call volume efficiency and improve processing outcomes.
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