(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Accomplished Registered Nurse Case Manager with 10+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in Pediatric and Adult settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs.

  • Chronic disease management
  • Medical evaluation
  • Medical Records Management
  • Staff management
  • Patient assessments
  • Direct patient care
  • EMR / EHR
  • Charting and clinical documentation
  • Staff education and training
  • Patient management
  • Care coordination
  • Care plan development
  • Recruitment
  • Patient counseling
  • Case management
Galen College of Nursing San Antonio, Texas , Expected in 10/2010 Associate of Science : Nursing - GPA :
Thomas Jefferson High School San Antonio, Texas , Expected in 05/2001 High School Diploma : - GPA :
Grand Canyon University Phoenix, AZ Expected in 04/2020 Bachelor of Science : Nursing - GPA :
Work History
Amedisys Home Health Services - Registered Nurse Case Manager
Cartersville, GA, 02/2008 - Current
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
  • Administered medications and treatments as prescribed by physicians.
  • Prepared clinical notes and updates for review by primary physician.
Huntington Hospital - Alternate Director of Nurses
San Marino, CA, 08/2019 - 08/2019
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Developed team communications and information for team meetings.
  • Evaluated quality problems and performed quality assurance to identify and resolve issues.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Liaised with Marketing director on defining product features and managing tradeoffs involving features, schedule and lifecycle.
  • Conducted training and change management processes to improve operations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Developed and executed plans to monitor standard process adherence.
Enterprise Information Services - LVN
Cleveland, OH, 02/2019 - 02/2019
  • Collaborated with Director of nurses on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
  • Took samples such as blood and urine to complete diagnostic and routine assessment tests.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Provided basic patient care and treatment, such as administering scheduled tests, taking temperature and blood pressure and dressing wounds.
  • Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support.
  • Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.
  • Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Reviewed patient history to verify conditions and current medications.
  • Documented patient vitals, behaviors and conditions and communicated concerns to supervising nurse.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Developed team communications and information for weekly meetings.
West Teleservices - Bilingual Customer Service Representative
City, STATE, 03/2004 - 02/2006
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved sales targets regularly with solid promotional and cross-selling skills.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
  • Accurately detailed customer concerns and problems as well as resolution outcomes.
  • Collaborated with team members to increase call volume efficiency and improve processing outcomes.
  • Tracked and expedited orders when necessary.

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Resume Overview

School Attended

  • Galen College of Nursing
  • Thomas Jefferson High School
  • Grand Canyon University

Job Titles Held:

  • Registered Nurse Case Manager
  • Alternate Director of Nurses
  • LVN
  • Bilingual Customer Service Representative


  • Associate of Science
  • High School Diploma
  • Bachelor of Science

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