Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Skills
Call triaging
Whole Health Coaching
Teaching clinical procedures in virtual environment
Joint Legacy Viewer super User
Advanced experience with Microsoft skills
Hospice and palliative care
Community care coordination
Case management
High level of autonomy
Strong clinical judgment
Patient Assessments
Data Collection
Patient and family advocacy
Education
Tacoma Community CollegeTacoma, WAExpected in 02/2009 ā āAssociate's degree:Nursing - GPA:
Adventist Health Nw - Licensed Practical Nurse Troutdale, OR, -
Administered controlled narcotics, inserted IVs and performed catheterizations.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Engaged and participated in consults, patient care plan development and patient monitoring.
Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
Communicated with patients on phone and in person to enter and update medical history in database.
Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.
Educated patients about surgeries and provided treatment plan documentation.
Reviewed medical histories and current information to provide accurate information to surgeons.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Carried out front office duties utilizing data entry skills in framework of medical database.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Placed new supply orders, managed inventory and restocked clerical spaces.
Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
Worked with vendors for speedy procurement of services and equipment.
Selected and purchased equipment for surgical procedures.
Pruitthealth - LPN Charge Nurse Marietta, GA, -
Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.
Developed individual care plans to meet patient needs and achieve treatment goals.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Ordered all pharmacy supplies and kept check on inventory levels.
Discussed medical histories with patients in effort to provide most effective medical advice.
Maintained confidentiality of client records to comply with HIPAA guidelines.
Notified care access, monitoring nurses and case managers of hospital admissions and changes in member status to facilitate up-to-date recordkeeping.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Registered and verified patient records before triage with most up-to-date information.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Corizon Health - Cashier , , -
Interacted with customers by phone, email or in-person to provide information.
Followed up with customers on unresolved issues.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Held Notary Public Checked documents and identifying credentials for all parties.
Collected and authorized payments of guests.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Submitted cash and check deposits and generated cash receipts to record money received.
Investigated daily variances and corrected errors to resolve discrepancies.
Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
Company Name - Registered Nurse Care Manager City, State, 02/2015 - Current
Manage over 70% of telephone case load for assigned patient care teams.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Monitored compliance and evaluated effectiveness of home treatment instructions.
Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
Suggested appropriate disposition to acting physicians based on assessment.
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Educated family members and caregivers on patient care instructions.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Investigated and resolved issues affecting hospital operations and patient care.
Company Name - Hospice Registered Nurse Case Manager City, State, 09/2009 - 02/2015
Developed and implemented individualized care plan for each hospice patient while following physician instructions.
Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Monitored patient reactions after administering medications and IV therapies.
Company Name - Licensed Practical Nurse, Mental Health City, State, 01/2008 - 09/2009
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
Cared for wounds, provided treatments and assisted with procedures.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Attended therapeutic educational group meetings and supported patients with guidance from RN or other medical professionals.
Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
Supported physicians during examinations and scans to assist with diagnostic procedures.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Managed appointment calendar for scans, lab tests, and evaluations.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Cared for over 30 psychiatric patients of various acuity each day with quality-driven support.
Administered controlled narcotics, inserted IVs and performed catheterizations.
Company Name - Nurse Manager Assisted Living City, State, -
Accomplishments
Consult Toolbox Training (CTB) V2.0 06/15/2021 11/17/21, 6:54 AM Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 2/2 VA Video Connect to Home (VVC): Integrated Training Completion Date: 4/21/2021 VA Telework Training Module For Employees Completion Date: 3/9/2020 American Heart Association BLS (Basic Life Support) Healthcare Provider Course Completion Date: 10/5/2020 An Overview of Community Care Completion Date: 5/22/2019 What's New in Community Care Completion Date: 5/21/2019.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
