(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

  • Call triaging
  • Whole Health Coaching
  • Teaching clinical procedures in virtual environment
  • Joint Legacy Viewer super User
  • Advanced experience with Microsoft skills
  • Hospice and palliative care
  • Community care coordination
  • Case management
  • High level of autonomy
  • Strong clinical judgment
  • Patient Assessments
  • Data Collection
  • Patient and family advocacy
Tacoma Community College Tacoma, WA Expected in 02/2009 Associate's degree : Nursing - GPA :

cum laude

Bates Technical College Tacoma, WA Expected in 02/1994 Certificate : Practical Nursing - GPA :
  • American Heart Association BLS (Basic Life Support) Healthcare Provider Course
  • Nurse Excellence nominee 2020
  • VA Goal Sharing Award 2008
Work History
Adventist Health Nw - Licensed Practical Nurse
Troutdale, OR, -
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Engaged and participated in consults, patient care plan development and patient monitoring.
  • Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
  • Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
  • Communicated with patients on phone and in person to enter and update medical history in database.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
  • Worked with vendors for speedy procurement of services and equipment.
  • Selected and purchased equipment for surgical procedures.
Pruitthealth - LPN Charge Nurse
Marietta, GA, -
  • Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
  • Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Maintained confidentiality of client records to comply with HIPAA guidelines.
  • Notified care access, monitoring nurses and case managers of hospital admissions and changes in member status to facilitate up-to-date recordkeeping.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Corizon Health - Cashier
, , -
  • Interacted with customers by phone, email or in-person to provide information.
  • Followed up with customers on unresolved issues.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Held Notary Public Checked documents and identifying credentials for all parties.
  • Collected and authorized payments of guests.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
Company Name - Registered Nurse Care Manager
City, State, 02/2015 - Current
  • Manage over 70% of telephone case load for assigned patient care teams.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
  • Monitored compliance and evaluated effectiveness of home treatment instructions.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
  • Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
  • Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Suggested appropriate disposition to acting physicians based on assessment.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Educated family members and caregivers on patient care instructions.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Investigated and resolved issues affecting hospital operations and patient care.
Company Name - Hospice Registered Nurse Case Manager
City, State, 09/2009 - 02/2015
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Monitored patient reactions after administering medications and IV therapies.
Company Name - Licensed Practical Nurse, Mental Health
City, State, 01/2008 - 09/2009
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or other medical professionals.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Managed appointment calendar for scans, lab tests, and evaluations.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Cared for over 30 psychiatric patients of various acuity each day with quality-driven support.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
Company Name - Nurse Manager Assisted Living
City, State, -
  • Consult Toolbox Training (CTB) V2.0 06/15/2021 11/17/21, 6:54 AM Print Resume 2/2 VA Video Connect to Home (VVC): Integrated Training Completion Date: 4/21/2021 VA Telework Training Module For Employees Completion Date: 3/9/2020 American Heart Association BLS (Basic Life Support) Healthcare Provider Course Completion Date: 10/5/2020 An Overview of Community Care Completion Date: 5/22/2019 What's New in Community Care Completion Date: 5/21/2019.

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School Attended

  • Tacoma Community College
  • Bates Technical College

Job Titles Held:

  • Licensed Practical Nurse
  • LPN Charge Nurse
  • Cashier
  • Registered Nurse Care Manager
  • Hospice Registered Nurse Case Manager
  • Licensed Practical Nurse, Mental Health
  • Nurse Manager Assisted Living


  • Associate's degree
  • Certificate

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