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Dedicated and compassionate Registered Nurse (RN) with over 25 years of progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Preventative health
- Patient and family advocacy
- Indirect Patient Care
- Strong clinical judgment
- High level of autonomy
| - Emotional intelligence
- Managing deadlines
- Chronic disease management
- EMR / EHR-Currently proficient In Guiding Care System
- Relationship /team building
|
Registered Nurse Care Coordinator, 05/2014 - Current
Beaumont Hospitals – Macomb, MI,
- Medicaid Managed Long Term Care Program.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Supervised by Team Manager on multidisciplinary team.
- Managed quality care for assigned caseload of over 200 patients per month with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Experienced in electronic medical record system. Currently using Guiding Care System with data such as medications, diagnosis and transition of care notifications, to keep records current and support accurate treatments.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
Registered Nurse Consultant/Care Manager, 11/2004 - 04/2014
Visiting Nurse Service Of NY Choice – City, STATE,
- Medicaid Managed Long Term Care Program
- Care management model of care. Provided in-person care visits to clients at home. Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Based on Physician's orders, Developed and Implemented care plans /treatments for clients from 18 years old.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Educated family members and caregivers on patient care instructions.
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information
Travel Registered Nurse, Medical-Surgical Unit, 07/2004 - 10/2004
North Shore University Hospital – City, STATE,
- 29 bed Adult Medical/Surgical unit.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Monitored patient vital signs to perform thorough condition assessments.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
Bachelor of Science: Nursing, Expected in 01/2018
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University of Phoenix - Tempe, AZ
GPA:
- Graduated with 3.86 GPA
- Online RN-BSN Program.
Diploma: Registered General Nurse, Expected in 05/1993
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Thames Valley University School of Health Sciences - London,England,
GPA:
- Certified Case Manager
- Population Care Coordinator
- H/C PRI Screen Certified (NY)
- Uniform Assessment System (UAS) (NY)
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