Dedicated and compassionate Registered Nurse (RN) with over 25 years of progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Accomplishments
Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Skills
Preventative health
Patient and family advocacy
Indirect Patient Care
Strong clinical judgment
High level of autonomy
Emotional intelligence
Managing deadlines
Chronic disease management
EMR / EHR-Currently proficient In Guiding Care System
Relationship /team building
Work History
Registered Nurse Care Coordinator, 05/2014 - Current Beaumont Hospitals – Macomb, MI,
Medicaid Managed Long Term Care Program.
Educated patients and answered questions about health condition, prognosis and treatment.
Supervised by Team Manager on multidisciplinary team.
Managed quality care for assigned caseload of over 200 patients per month with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Experienced in electronic medical record system. Currently using Guiding Care System with data such as medications, diagnosis and transition of care notifications, to keep records current and support accurate treatments.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Registered Nurse Consultant/Care Manager, 11/2004 - 04/2014 Visiting Nurse Service Of NY Choice – City, STATE,
Medicaid Managed Long Term Care Program
Care management model of care. Provided in-person care visits to clients at home. Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Based on Physician's orders, Developed and Implemented care plans /treatments for clients from 18 years old.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Educated patients and answered questions about health condition, prognosis and treatment.
Educated family members and caregivers on patient care instructions.
Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information
Travel Registered Nurse, Medical-Surgical Unit, 07/2004 - 10/2004 North Shore University Hospital – City, STATE,
29 bed Adult Medical/Surgical unit.
Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
Monitored patient vital signs to perform thorough condition assessments.
Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
Education
Bachelor of Science: Nursing, Expected in 01/2018 - University of Phoenix - Tempe, AZ GPA:
Graduated with 3.86 GPA
Online RN-BSN Program.
Diploma: Registered General Nurse, Expected in 05/1993 - Thames Valley University School of Health Sciences - London,England, GPA:
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School Attended
University of Phoenix
Thames Valley University School of Health Sciences
