Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Experienced RN with over 50 years of experience in hospital and er nursing. Excellent reputation for resolving problems and improving customer satisfaction, and caring patient care. Hardworking Registered Nurse with 50 years of experience in providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
05/1970 to 02/2021
Registered NurseConsulate Health Care – Tampa, FL,
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
Delivered proper care to victims of domestic violence at urgent care clinic.
Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
Oversaw delivery of care for all patients on 30-bed medical-surgical unit, providing direct care to up to 10 patients, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians and unit clerks.
Orchestrated quality-driven, cost-effective care for as many as 20 patients each day in high-volume emergency setting.
Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Promoted professional development opportunities to encourage nurses to pursue continuous training, and kept my own certifications updated.
Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
Administered all testing and sent results to physician to create focused treatment plans, adjust treatment and followed up on outcomes..
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Provided direct patient care, stabilized patients and determined next course of action.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Audited charts and reviewed clinical documents to verify accuracy.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Updated patient charts using epic with data such as medications to keep records current and support accurate treatments.
Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
10/1967 to 05/1970
Bar WaitressComcast – Groton, CT,
Assisted bartenders with washing of glasses and bar equipment when unusually busy.
Checked-in on customers within 3 minutes of seating and periodically throughout service.
Handled complaints and questions relating to drinks or food promptly.
Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
Assisted other bar staff with seating and taking orders when backed-up or unavailable.
Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
Collected dirty flatware and glassware to deliver to sanitizing station.
Maintained accuracy and efficiency when processing sales transactions.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Anticipated guest needs and provided proactive service.
Maintained clean and organized bar area, including bar tables and chairs.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Served alcoholic and non-alcoholic beverages in bar environment.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Communicated with guests to record orders and assess needs.
Received over 50 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
05/1967 to 09/1969
Restaurant WaitressStouffer's Restaurant – City, STATE,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset assigned tables per shift, working efficiently to keep dining room and work areas clean.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Served needs of more than 15 customers in busy sit down ,formal environment.
05/1966 to 09/1968
Retail Sales AssociateHudson Department Stores – City, STATE,
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Supported efficient and timely replenishment of sales floor merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Approached browsing customers to initiate conversations to determine buying preferences.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Inspected merchandise for quality and arranged proper display location on floor.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Performed stocking and informed management of low inventory quickly.
Maintained clean sales floor and straightened and faced merchandise.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Issued receipts and processed refunds, credits, or exchanges.
Assisted customers with prompt and polite support in-person and via telephone.
Education
Expected in 05/1970
Associate of Science: Nursing Henry Ford Community College - Dearborn, MI, GPA:
Expected in 05/1967
High School Diploma: Rosary High School - Detroit, MI, GPA:
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