Registered Nurse with 7+ years experience in a Level III NICU in a highly respected teaching hospital affiliated with a major university.Previous experience in retail and customer service.
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Supervision
Routinely helped as many as 50 customers each day in a high-volume retail outlet.
Promoted to Supervisor after only a few months of employment.
Recorded patients' medical history, vital statistics and test results in medical records.
Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
Actively participated in unit-based Quality Assurance Program.
Sound, ethical and independent decision-making ability consistent with medical protocols.
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Provided necessary health education training for patients' families
Acted as patient advocate and implemented total patient care through a team nursing process covering 2-4 high acuity patients per shift.
Administered medications and assisted in diagnostic testing for neonates.
Evaluated patient care needs, prioritized treatment and maintained patient flow.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Utilized strong assessment skills to determine necessary patient care.
Read and recorded temperature, pulse and respiration.
Prepared patient rooms prior to their arrival.
Collected urine and fecal samples.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Assisted with adequate nutrition and fluid intake.
Provided transportation, assistance and companionship to clients.
Positioned residents for comfort and to prevent skin pressure problems.
Kept facility stocked with necessary supplies, equipment and instruments.
Tended to patients with chronic illnesses.
Assisted with ADLs.
Provided patients and families with emotional support.
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day
Consistently met and exceeded department expectations for productivity and accuracy levels.
Trained new employees on company customer service policies and service level standards.
Verified that information in the computer system was up-to-date and accurate.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Displayed the appropriate signage for products and sales promotions.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Received calls from customers all over the world and assisted them in procuring a hotel reservation in their preferred location
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with peers and upper management.
Processed all sales transactions accurately and in a timely fashion.
Authorized return of merchandise.
Exchanged returned merchandise for customers quickly and efficiently.
Healthcare: intravenous therapy, computerized charting, breastfeeding educator
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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School Attended
Job Titles Held:
Degrees
