Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

  • Regulatory compliance
  • Privacy and confidentiality
  • Patient assessments
  • Process optimization
  • Patient-focused care
  • Patient management
  • EMR / EHR
  • Recording vital signs
  • Companionship and emotional support
  • Infection control and aseptic procedures
  • Patient care planning
  • Electronic charting
  • Medication administration expert
  • Workflow Optimization
  • Direct and Indirect Patient Care
  • Basic Life Support Certification
Work History
02/2020 to Current Registered Nurse, Cardiovascular Stepdown Unit Vamp Stucco | Morristown, TN,
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Administered medications via oral, IV and intramuscular injections, and monitored responses.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
08/2016 to Current Office Manager Rural King | City, STATE,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Compared vendor prices to ensure optimal savings
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Handled all incoming business and client requests for information
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
07/2013 to 07/2016 Front Desk Receptionist Wolf Chiropractic Clinic | City, State,
  • Answered phones and responded to email or fax inquiries
  • Coordinated appointments for fourteen healthcare professionals
  • Process an average of 600+ patients weekly
  • Maintain open lines of communication between patients, doctors and staff
  • Obtained and processed patients' medical insurance information quickly and accurately
  • Possess excellent verbal and written communication skills
  • Assisted in medical billing for fourteen healthcare professionals including major carrier such as Medicare
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Expected in 12/2019 Associate of Science | Nursing Indian River State College, Fort Pierce, FL, GPA:
Expected in 2016 | Microbiology Spokane Falls Community College, Spokane, WA, GPA:
Expected in 2009 High School Diploma | Fort Pierce Central High School, Fort Pierce, Fl, GPA:

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School Attended

  • Indian River State College
  • Spokane Falls Community College
  • Fort Pierce Central High School

Job Titles Held:

  • Registered Nurse, Cardiovascular Stepdown Unit
  • Office Manager
  • Front Desk Receptionist


  • Associate of Science
  • Some College (No Degree)
  • High School Diploma

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