Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
Provided direct patient care, stabilized patients and determined next course of action.
Administered medications via oral, IV and intramuscular injections, and monitored responses.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
08/2016 to CurrentOffice ManagerRural King | City, STATE,
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Compared vendor prices to ensure optimal savings
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Liaised with patients and addressed inquiries, appointment requests and billing questions
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Handled all incoming business and client requests for information
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
07/2013 to 07/2016Front Desk ReceptionistWolf Chiropractic Clinic | City, State,
Answered phones and responded to email or fax inquiries
Coordinated appointments for fourteen healthcare professionals
Process an average of 600+ patients weekly
Maintain open lines of communication between patients, doctors and staff
Obtained and processed patients' medical insurance information quickly and accurately
Possess excellent verbal and written communication skills
Assisted in medical billing for fourteen healthcare professionals including major carrier such as Medicare
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Education
Expected in 12/2019Associate of Science | NursingIndian River State College, Fort Pierce, FL, GPA:
Expected in 2016 | MicrobiologySpokane Falls Community College, Spokane, WA, GPA:
Expected in 2009High School Diploma | Fort Pierce Central High School, Fort Pierce, Fl, GPA:
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