Dedicated Former Store Manager & current Assistant Store Manager with more than 20 years in retail, customer service, Health & Beauty.
Goal-driven with records of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising, coordinating stock rotation. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Bilingual: English / Spanish Oral & Written
POS systems operations
Stock management
Customer relations
Sales techniques
Merchandising
Records maintenance
Issue resolution
Records management
Sales strategies
Microsoft expertise
Managing retail build outs
Creating store processes
Store growth planning
Leadership development
Customer outreach
Creating marketing plans
Driving business growth
Building brand awareness
Detail-oriented
Flexible
MS Office proficient
Cash handling accuracy
Organized
Resolution-oriented
Loss prevention
Approachable
Analytical
Superb sales professional
Excellent time management
Exact Software
Flexible schedule
Dedicated team player
Store planning and design
Shift checklists
Display design
Barcode scanning
Strong communication skills
Cheerful and energetic
Employee scheduling
Personnel training and development
Reliable and dependable
Inventory control procedures
Excellent multi-tasker
Perfect attendance record
Experience
Registered Assistant Store Manager, 05/2004 to Current Sonic Drive-In – Rockwell, NC,
Built proactive and productive relationships with peers and business agents.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained more than 200 employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
Assessed, optimized and elevated operations to target current and expected demands.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Improved efficiency through supervising daily staff assignments and tasks.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Partnered with Peers to develop and implement merchandising plans to guarantee profitability on weekly basis.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Conducted performance reviews to organize training and development for staff.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Mentored team on effective upselling and cross-selling techniques.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Decreased costs by negotiating with vendors and suppliers for better prices.
Processed credit and debit card payments and returned proper change for cash purchases.
Promoted and supported strong relationships with local community organizations in surrounding area.
Achieved sales, budget and other targeted goals.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Coached and developed store associates through formal and informal interactions.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Minimized waste through expense tracking and effective cost control strategies.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Registered Store Manager, 05/2012 to 05/2017 Walgreens – City, STATE,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Assessed, optimized and elevated operations to target current and expected demands.
Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
Reduced process lags while managing employees to ensure optimal productivity.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Created attractive store displays to generate customer interest and boost sales.
Maintained adequate temperature and humidity in stockrooms.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Prioritized sanitation, safety and health standards in work areas.
Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Oversaw inventory management to minimize waste.
Analyzed marketing information and translated into strategic plans for establishment.
Strengthened work flow productivity by hiring, managing and developing top talent.
Conducted performance reviews to organize training and development for staff.
Improved efficiency through supervising daily staff assignments and tasks.
Oversaw company merger to drive seamless transition and integration of operations.
Coordinated sales reports, reconciled accounts and made bank deposits.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
Diminished total loss by implementing effective operational improvements.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Coached and mentored associates to achieve employee promotions.
Wrote order supply requests to replenish merchandise and submitted to for sign-off.
Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Contributed to merchandising ideas at team sales meetings.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Counted cash drawers and made bank deposits.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Addressed customer inquiries and resolved complaints.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Implemented succession planning by training and developing associates into leadership positions.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Coached and empowered employees by creating and sharing motivational vision plans.
Recruit and develop personnel and cultivate top performance.
Achieved sales quota by social media and brand marketing.
Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Resolved customer problems by investigating issues, answering questions and building rapport.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Decreased costs by negotiating with vendors and suppliers for better prices.
Supported management in exceeding customer service and quality standards.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw daily cash register operations and cash management and kept errors.
Operating statements analysis.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Oversaw inventory tracking, management and physical inventory counts.
Hired and trained employees to start in new locations.
Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
Kept accounts current and funds deposited to keep on-site cash low.
Provided direction and instruction to associates on variety of tasks.
Greeted and assisted all customers daily in high-traffic retailer.
Assumed positions of associate and assistant manager before promotion to store manager.
Partnered with peers to develop and implement merchandising plans to guarantee profitability on weekly basis.
Handled proof-of-concept requirements to meet strategic.
Corrected operational discrepancies for stores by developing and executing process improvements.
Proactively identified and solved complex problems, that impacted operations management and business direction.
Trained all new assistant managers on store security, monetary procedures and customer service expectations.
Reduced process lags by effectively managing employees for productivity and efficiency improvement.
Participated in manager meetings on basis.
Worked closely with District Manager to formulate and build store brand and strategy.
Trained staff to deliver outstanding customer service and assistance.
Delivered excellent customer service by greeting and assisting each customer.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enforced adherence to policies, standards and security protocols.
Interviewed, hired, supervised and trained more than 300 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Updated store pricing, signage and merchandising based on current promotions.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Assistant Manager, 05/1997 to 05/2004 Blockbuster Video – City, STATE,
Coached and mentored employees by delivering training, guidance and performance monitoring.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Delegated daily tasks to team members to optimize team productivity.
Cultivated customer loyalty by training team members in industry-leading service standards.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Enhanced sales by implementing merchandising and promotional improvements.
Supported sales management initiatives to optimize business development.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Education and Training
Bachelor of Science: Buisness Administration Mayor in Management, Expected in 08/2002 UPR - Bayamon - Puerto Rico, GPA:
Management Trainings: Laws, Policy & Procedures, Management Skills,, Expected in 05/2004 Walgreens University - Orlando, FL, GPA:
Certifications
Health Department Food Manager Certified
Registered Pharmacy Technician
Awards
Red Nose Charity Champion per 10K Walgreens PR 2015
Manager of the year at Blockbuster Video 2001
Employee of the Year at Blockbuster Video 1998
Activities and Honors
ADA, AHA. ACS, MDA, Susan G Komen & Red Nose District team Captain 2013-2015 Walgreens PR
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