LiveCareer-Resume

register dental assistant patient care coordinator resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable, friendly and solution-oriented employee with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills
  • Interdepartmental Collaboration
  • Patient Relations
  • Insurance Practices
  • Claims Processing
  • Office Administration
  • Patient Care Coordination
  • HIPAA Compliance
  • Appointment Scheduling
  • Organized and Efficient
  • Resolving Problems
  • Communicating to Patients and Families
  • Quality Standards and Protocols
  • Calm and Effective Under Pressure
  • Registration and Scheduling
  • Account Collections
  • Billing and Invoicing
Experience
06/2021 to Current
Register Dental Assistant/Patient Care Coordinator Amarillo Pediatric Dentistry City, STATE,
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed invoice payments and recorded information in account database.
11/2015 to 05/2021
Registered Dental Assistant/Front Desk Receptionist Kool Smiles City, STATE,
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Resolved customer complaints or answered customers' questions.
  • Copied and faxed important information for patient and client records.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Laid out dental instruments and equipment before procedures.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
02/2014 to 01/2018
Cashier/Customer Service Representative Toot'n Totum City, STATE,
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
02/2012 to 01/2013
Sacker/Cashier United City, STATE,
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Stocked shelves when needed and notated shortages.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
Education and Training
Expected in 05/2015
Registered Dental Assistant : Dental
Milan Institution - Amarillo, TX,
GPA:
Expected in 04/2015
High School Diploma:
Randall High School - Amarillo, TX,
GPA:
Certifications
  • Certified Registered Dental Assistant
  • Certified Nitrous Oxide Monitoring
  • Certified HIPPA Training
  • Certified CPR

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Milan Institution
  • Randall High School

Job Titles Held:

  • Register Dental Assistant/Patient Care Coordinator
  • Registered Dental Assistant/Front Desk Receptionist
  • Cashier/Customer Service Representative
  • Sacker/Cashier

Degrees

  • Registered Dental Assistant
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: