Results-oriented and analytical leader with more than 33 years of experience in the hospitality market spanning hotels, resorts, and timeshare environments. Driven, proactive leader with strong passion for delivering exceptional guest service through effective culture alignment. Demonstrates the capability for strategic decision making and has track record of proven results in the areas of customer satisfaction, operation performance, employee development, and profit.
Skills
Culture Focused Leadership
Process Training
Mentorship and Development
Acquisitions Onboarding
Financial Planning and Reporting
Capital Project Oversight
Guest and Owner Satisfaction
HOA Board Member
Team Building
Open to Learning and Growth
Experience
07/2019 to 08/2021
Regional Vice President - Resort Operations, WestKoch Industries, Inc. – South Plainfield, NJ,
West Region consisted of 11 resorts, 15 HOA Board of Director's assignments, 41 Whole Owners, and an excess of $150M in budgets.
Provided leadership motivating, developing, and building teams to deliver exceptional guest vacation experiences through mentorship and succession planning.
Responsible for transitional operations oversight with 2 new resort acquisitions over the past two years.
Guided strategic short and long-term plans to ensure the assets are maintained according to certified reserve studies.
Participated in the development, implementation, and daily oversight of mandated COVID protocols; closed, re-opened, and provided coverage as acting General Manager at our Lake Tahoe resort for a duration of 6 months.
Worked effectively with General Managers and division leaders to ensure the global success of the company.
Developed and executed strategies related to the staffing crisis.
06/2016 to 07/2019
Regional Director of Resort OperationsYard House – Irving, TX,
West Region consisted of 12 resorts spanning Utah, Nevada, California, and Hawaii.
Effectively implemented emergency shoreline remediation with the support of the Mayor, City, and State officials representing Maui County.
Provided leadership training to ensure financial expectations were exceeded at all resorts.
Provided leadership motivating, developing, and building teams to deliver exceptional guest vacation experiences through mentorship and succession planning.
Provided guidance with strategic short and long-term plans to ensure the assets are maintained according to certified reserve studies.
Worked effectively with General Managers and inter-departmental division leaders to ensure the global success of the company.
11/2015 to 06/2016
Area General ManagerYard House – Kansas City, KS,
Served as General Manager at Scottsdale Links Resort a 219 unit timeshare resort with leadership oversight of Scottsdale Villa Mirage and Rancho Manana resorts.
Provided cultural leadership effectively improved the resort stature from the last place in the annual resort of the year program to number 2 in our tier over 12 months.
Effectively provided leadership oversight to all 3 resorts in the area by improving guest satisfaction scores, achieved financial goals, and executed capital reserve projects.
06/2013 to 11/2015
General ManagerFirst Watch Restaurants – Fort Myers, FL,
Delivered exceptional guest experiences through a hands-on style of culture based leadership.
Handled guest satisfaction opportunities in the best possible manner; closed concerns to the guests satisfaction.
Cultivated long-lasting relationships with outside vendors to ensure our guest experience was seamless in our leased space restaurants.
05/2010 to 01/2013
General ManagerYard House – Lakewood, CO,
Cibola is a growing, independently owned timeshare resort consisting of 208 suites, 2 pools, an active sales center, and a spa.
Created a positive, guest experience-focused team through effective cultural development and change management.
Improved bottom-line results and guest satisfaction scores through hands-on leadership of associates and managers.
Handled hiring, training and development opportunities of team members
P&L financial oversight and reporting
01/2007 to 01/2010
Operations ManagerWestern Destinations – City, STATE,
Participated with principles briefly on design and development of hotel project
Provided cultural development processes to ownership of Western Destinations
Emersed into corporate team building programs provided at various ranch locations
04/2005 to 01/2007
General ManagerCibola Vista Resort & Spa – City, STATE,
Assumed responsibility oversight for final stages of construction.
Obtained Certificate of Occupancy for ownership.
Hired, trained, and provided leadership for the opening team
Handled all inventory allocations for the resort.
Delivered exceptional guest experiences through the hands-on leadership of team members.
09/1988 to 04/2005
5 Diamond Hotel ExperienceFour Seasons Hotels And Resorts – City, STATE,
Began career with Four Seasons working various positions - Night Manager, Front Desk Assistant Manager, Storeroom Manager, Accounting - Seattle, WA (6 yrs)
Reservations Manager - Regent Beverly Wilshire - Beverly Hills, CA (2 yrs)
Operations Manager - Opened first Vacation Ownership operation - San Diego, CA (2 yrs)
Residence Club Manager - Opened Four Seasons Scottsdale vacation ownership project - Scottsdale, AZ (7 yrs)
Education and Training
Expected in
: General Studies Olympic College - Bremerton, WA GPA:
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