Regional Vice President Of Operations Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Ambitious and results-oriented Regional Vice President of Operations with over 25+ years of experience creating strategic alliances with owners, Corporate Senior Leadership to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives. Expert problem-solver and planner with demonstrated business leadership and development skills.

  • Working collaboratively
  • Cross-functional team management
  • Friendly, positive attitude
  • Multitasking
  • Profit and loss accountability
  • Sound judgment
  • Employee development
12/2010 to Current
Regional Vice President of Operations American Renal Associates Philadelphia, PA,
  • Directed all recruitment / training / General Manager development initiatives for the PAL Portfolio (Corp. Managed Hotels) for the West Coast including Alaska and Hawaii. We manage 40 locations on Army Installations in North America.
  • Effectively Communicate to the GM's IHG Global initiatives delivering alignment of our purpose, ambition and strategy through our core priorities through our overall operations.
  • Directly worked with Private Equity firm / Owner Representatives and Government Agency of PAL & Housing Division through the Pentagon WA./DC in managing all assets through a collaboration cross function departments.
  • Cultivated strong relationships and diplomacy with Garrison Command of each installation as a private entity.
  • Managed an annual portfolio of over $255m in topline revenues, yielding $165m in GOP/AIBFC. Also assuring IHG meets other key critical targeted thresholds ~ Overall guest satisfactory scores, Quality Assurance, Cleanliness and Garrison Command Evaluations through the LMA (Lodging Management Agreement).
  • Involved in developing annual Operational, Sales & Marketing, and Capital budgets with the GM's. I review monthly P&L Statements, monthly forecasts for owners, Productivity reports which include labor analysis manning guide reports.
  • Manage portfolio with owner Asset Managers through site visits, implementing future capital plans, renovations and New Builds with heavy emphasis on safety and immediate guest satisfaction. This also in collaboration with our Risk / Loss Prevention Department.
  • Managed and heavily involved with owner representatives site assessment visits from Condition Assessment, Ground Lease Assessments and Environmental Health & Safety visits all in identifying area of opportunities for increased revenue streams.
  • Subject Matter Expert with NHOP - New Hotel Openings for this portfolio. From ground break to final opening; I coordinated and manage certain milestones during the progression of the construction, I work closely with our Design & Construction, Brand Team and HOST dept's. manage pre-opening budget assist with final ordering of all OSE with the opening GM.
08/2004 to 12/2010
Regional Director of Operations Valet Living Wilsonville, OR,
  • Managed 28 hotels for HPT-Hospitality Properties Trust under the CMH portfolio for IHG. These brands were under our iconic extended-stay brands of Staybridge Suites & Candlewood Suites.
  • Managed and aligned Area GM's in the west coast region to assist as added resource and support. Recruited, trained and developed GM's, fostered relationships identifying their professional skills and leveraging individual strength's in positions to help them succeed.
  • Involved with annual planning of operational budgets and sales and marketing plans.
  • Monitored progress by establishing Monthly P&L reviews and measuring results, assessed team proficiencies, identifying and targeting areas of improvement.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals through Revenue management meetings , strategically implementing fundamental yield practices. This achieved us a top RGI Growth as compared to regional markets consistently y-o-y.
  • Participated in networking events to establish and cement community ties, B2B relationships and hotel industry connections.
08/2000 to 07/2004
Area General Manager Koch Industries, Inc. Cincinnati, OH,
  • General Manager of 287 room multi-brand hotel, HGI & Larkspur Landing hotels ~ upscale boutique. Directed all day-to-day operations including F&B outlet of hotel to provide safe and enjoyable guest experience.
  • Additional responsibilities, oversaw 5 Hilton Garden Inn Hotels within the San Francisco CA / WA State regions; reporting directly to COO of LH with GM's having a dotted line directly reporting to me to drive seamless transition and integration of operations.
  • Responsible for the daily operations as well as budgeting, forecasting and cost control. Improved and maintained an overall RevPar Penetration Index above 125% with both hotels.
  • Developed and implemented strategic marketing plans, sales plans and forecasts to achieve hotel objectives.
  • Improved top line revenues through consistent and proper yield maximization allowing flow-thru profitable margins. Improved overall service scores in both hotels maintaining an average score of 93%.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery. Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
Expected in 1986
: Accounting And Finance
Cal-State Hayward University - Hayward, CA,
Expected in 1984
Associate of Arts: Business Management / Administration
Chabot College - Hayward, CA
Expected in 2007
: Executive Leadership Development
Emory University / Goizueta Business School - Atlanta, GA,
Activities and Honors

IHG ROC Star Team Award – February 2015

IHG Knights Team Global Award, IHG Highest Global Award – April 2012

IHG Presidents Award, AMERICA’s Award – March 2012

IHG Regional Director of Operations of the Year. IHG Armey Hotels – February 2012

IHG General Manager of the Year - February 2007

IHG Best of the Best Award – October 2006

IHG Regional General Manager of the Year – West Region – October 2006

IHG Regional General Manager of the Year – Northwest Region – October 2005

Director of Sales & Marketing of the Year - Larkspur Hospitality Co. 1998

Chairman’s Team Award 2003 – presented by Chairman and CEO of Larkspur Hospitality Co – Karl Hoagland III


Emory University Goizueta Business School – Executive Leadership On Track ProgramHilstar/p>

Hilstar Certified – Yield Management Program - Hilton Hotels

System 21 Certified - Hilton Hotels

ITT Sheraton – “Customer Focused” – Selling Quores

Quore Admin User - Software platform to help streamline guest satisfaction scores and improve productivity real-time.

Additional Information

Member, SVBTA – Silicon Valley Business Travel Agents

Member, General Manager Board Member with Tri-Valley Convention and Visitors Bureau

Bilingual - Tagalog (Filipino) and English

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Resume Strength

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Resume Overview

School Attended
  • Cal-State Hayward University
  • Chabot College
  • Emory University / Goizueta Business School
Job Titles Held:
  • Regional Vice President of Operations
  • Regional Director of Operations
  • Area General Manager
  • Associate of Arts

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