Regional Office Advocate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Self-motivated Administrative professional with extensive experience overseeing medical office operations. Background includes successfully managing documentation, Insurance billing, Community Outreach services, daily living support needs for Mental Health and Addiction Dependent Clients. Good organizational skills with the ability to work remotely and Independently.

  • Invoicing and billing
  • Customer relations
  • Training and coaching
  • Event coordination
  • CRM and office management software
  • Scheduling and calendar management
Regional Office Advocate, 09/2019 to 04/2020
Trc Companies, Inc. Arlington, TX,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Drafted manuals and resources for identifying access to services.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Informed patients of financial responsibilities prior to rendering services.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Performed medical transcription duties.
Senior Outreach Specialist , 03/2017 to 09/2018
Catasys City, STATE,
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Scheduled and coordinated patient follow-up appointments.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Wellness Pharmacy Coordinator, 02/2013 to 11/2017
Rite Aide Pharmacy City, STATE,
  • Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
  • Created educational materials on wellness related topics such as exercise, nutrition and stress management.
  • Organized health fair to introduce members to health and wellness-related local businesses.
  • Selected and supervised contractors such as event hosts and health, fitness and wellness practitioners.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Worked closely with store manager to maintain day-to-day operations.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
Marketing/Sales Coordinator, 12/2010 to 04/2013
Acosta Sales & Marketing City, STATE,
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Performed data entry and market research and maintained databases.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for Greater Tri-State market to maximize outreach.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at trade shows nationwide.
  • Executed optimal sales strategies to achieve commercial goals for all markets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Negotiated and closed deals with minimal oversight.
Education and Training
: Medical Office Management, Expected in
Maysville Community And Technical College - Maysville, KY,
: Occupational Health And Industrial Hygiene, Expected in
Southern State Community College - Hillsboro, OH
Bachelor of Science: Occupational And Environmental Health Case Mg. , Expected in 06/2022
Columbia Southern University - Orange Beach, AL

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Resume Strength

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  • Measurable Results
  • Personalization
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  • Target Job
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Resume Overview

School Attended
  • Maysville Community And Technical College
  • Southern State Community College
  • Columbia Southern University
Job Titles Held:
  • Regional Office Advocate
  • Senior Outreach Specialist
  • Wellness Pharmacy Coordinator
  • Marketing/Sales Coordinator
  • Some College (No Degree)
  • Some College (No Degree)
  • Bachelor of Science

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