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Regional Banking District Manager Vice President Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose.

Skills
  • Negotiation
  • Business planning
  • Staff Management
  • Business Development
  • Strategic planning
  • Financial Management
  • Sales and marketing
  • Leadership
  • Adaptability
  • Customer Service
  • Organization and Time management
  • Creative
  • Enthusiastic

Work History
Regional Banking District Manager Vice President, 06/2011 to 08/2021
Waterstone Financial, Inc. West Allis, WI,
  • Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits
  • Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations .
  • Responsible for loss prevention training, inspection of execution, and overisght of management in leading risk management controls includig losses to the bank, customers, and preventg fraud.
  • Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes.
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry.
  • Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development.
  • Modeled best practices for sales and customer service, including livering training programs and project management implemantion.
  • Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team; including overseeing recruiting efforts for branch emloyees and oversight of onboarding.
  • Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals
Branch Manager Vice President, 04/2007 to 06/2011
Wells Fargo City, STATE,
  • Encouraged employee development and promoted management staff from within.
  • Supervised branch operations and made continuous improvements in each area.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Set risk management policies to mitigate bank losses.
  • Defined strategies and made proactive adjustments to maintain results.
  • Provided direction and leadership to all employees .
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Represented bank at community events to establish strong ties and promote business.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Supported Regional Bankign Distirct Manager with special projects and additional job duties.
  • Built and maintained productive relationships with internal and external customers and partners to facilitate business success.
Service Manager Assistant Vice President, 08/2005 to 04/2007
Wells Fargo City, STATE,
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Contributed to development, implementation and execution of maintenance programs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Lead Teller, 06/1999 to 08/2005
Wells Fargo City, STATE,
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Investigated and promptly resolved issues with patron accounts.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Identified potential needs through observation, questioning and listening and referred to other bank employees as expected.
  • Provided customers with appropriate literature on banking products and services, answering inquiries regarding related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Counted, verified and handled bank deposits and armored car transactions.
Education
Bachelor of Arts: Psychology, Expected in 06/2004
to
University of California - Los Angeles - Los Angeles, CA
GPA:

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Resume Overview

School Attended
  • University of California - Los Angeles
Job Titles Held:
  • Regional Banking District Manager Vice President
  • Branch Manager Vice President
  • Service Manager Assistant Vice President
  • Lead Teller
Degrees
  • Bachelor of Arts