Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose.

  • Negotiation
  • Business planning
  • Staff Management
  • Business Development
  • Strategic planning
  • Financial Management
  • Sales and marketing
  • Leadership
  • Adaptability
  • Customer Service
  • Organization and Time management
  • Creative
  • Enthusiastic

Work History
06/2011 to Current
Regional Banking District Manager Vice President Gardaworld Groveport, OH,
  • Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits
  • Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Jessica area
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations .
  • Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes.
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry.
  • Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development.
  • Modeled best practices for sales and customer service.
  • Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.
  • Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals
04/2007 to 06/2011
Branch Manager Vice President Wells Fargo City, STATE,
  • Encouraged employee development and promoted management staff from within.
  • Supervised branch operations and made continuous improvements in each area.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Set risk management policies to mitigate bank losses.
  • Defined strategies and made proactive adjustments to maintain results.
  • Provided direction and leadership to all employees .
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Represented bank at community events to establish strong ties and promote business.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Supported Regional Bankign Distirct Manager with special projects and additional job duties.
  • Built and maintained productive relationships with internal and external customers and partners to facilitate business success.
08/2005 to 04/2007
Service Manager Assistant Vice President Wells Fargo City, STATE,
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches.

  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Contributed to development, implementation and execution of maintenance programs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
06/1999 to 08/2005
Lead Teller Wells Fargo City, STATE,
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Investigated and promptly resolved issues with patron accounts.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced customers to other bank team members to help meet financial needs.
  • Identified potential needs through observation, questioning and listening.
  • Provided customers with appropriate literature on banking products and services.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
Expected in 06/2004
Bachelor of Arts: Psychology
University of California - Los Angeles - Los Angeles, CA

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School Attended

  • University of California - Los Angeles

Job Titles Held:

  • Regional Banking District Manager Vice President
  • Branch Manager Vice President
  • Service Manager Assistant Vice President
  • Lead Teller


  • Bachelor of Arts

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