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Regional Account Manager Resume Example

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REGIONAL ACCOUNT MANAGER
Summary

Experienced Account Manager with the talent for building customer relations and maintaining business. Strong knowledge of the pharmacy atmosphere working in LTC setting. Having experience with retail, hospital and LTC setting pharmacy, LTC is my passion. Communicative and team-oriented. Proven history of hard working ethics to meet team, individual and management objectives. I enjoy a challenge and going out there and creating new relationships.

Skills
  • Audit procedures
  • General ledger
  • Team building
  • Team management
  • MS Office
  • First Aid/CPR
  • Inventory management
  • Administrative support
  • Customer service
  • Problem resolution
  • Communications
  • Planning and coordination
  • Organization
  • Project organization
  • Insurance billing
Experience
Neil Medical Group Pharmacy Services DivisionApril 2017 to CurrentRegional Account Manager
Kinston, NC
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor which is my strongest characteristic.
  • Coordinated successful account management efforts with front-line team members.
  • Developed on-point solutions and expedited resolutions for customers' problems and complaints.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Answered customer questions and addressed concerns to pharmacy team
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Trained new staff at LTC facility on procedures and policies in order to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
NuScriptRX Inc.December 2014 to August 2015Client Service Representative
Nashville, TN
  • Liaised between LTC facility personnel and pharmacy internal departments.
  • Educated clients on how to conduct transactions with convenient online solutions via PharmCom software
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Communicated information to customers about product quality, value and packaging.
Halifax Regional Medical CenterApril 2009 to June 2010Pharmacy Technician
South Boston, VA
  • Ordered out of stock medications to keep inventory well-stocked.
  • Restocked shelves and prepared expired drugs for return.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Halifax PharmacySeptember 2004 to March 2009Lead Certified Pharmacy Technician
South Boston, VA
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Merchandised related products to drive pharmacy department sales.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Prepared and submitted claims to insurance companies for payment.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Compiled customer demographic, allergy and medical history background.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Education and Training
University of PhoenixBachelor of Science: Health AdministrationTempe, AZ
Danville Community CollegeSeptember 2004Certificate: Pharmacy TechnicianDanville, VA
Bluestone High SchoolJune 1987High School DiplomaSkipwith, VA
Certifications
  • Certified Pharmacy Technician (CPhT)
  • Working on my Bachelors in Healthcare Administration
  • Licensed in the state of Virginia as a pharmacy technician
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Resume Overview

Companies Worked For:

  • Neil Medical Group Pharmacy Services Division
  • NuScriptRX Inc.
  • Halifax Regional Medical Center
  • Halifax Pharmacy

School Attended

  • University of Phoenix
  • Danville Community College
  • Bluestone High School

Job Titles Held:

  • Regional Account Manager
  • Client Service Representative
  • Pharmacy Technician
  • Lead Certified Pharmacy Technician

Degrees

  • Bachelor of Science : Health Administration
    Certificate : Pharmacy Technician
    High School Diploma

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