Regional Account Manager Resume Example
REGIONAL ACCOUNT MANAGER
I was led to the Lord when I was a young girl, in the floor of the little Sunday School room behind Bluestone Baptist Church in 1976. I grew up in church learning how to play the piano by ear and fell in love with the sound of music. Being faithful to church is not something that I do, it's something that I am. I have been on many committees and served as chairman as well. I have been a WMU leader at my church (Hitesburg Baptist), choir leader, youth leader, VBS director for many years and other various opportunities to serve. I coordinated the first of two Ladies Conferences at HItesburg Church with the third one being cancelled due to the Corona Virus we are currently experiencing.
I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I have coordinated many events such as Sing for a Cure to bring awareness of Alzheimer's in hopes of finding a cure since 2016.
I have collective years of computer experience to include spreadsheet development, calendar, outlook and other products to create forms. I am also a people person. I enjoy meeting new people and build lasting relationships.
- Regional economics knowledge
- Brainworks understanding
- Data-driven
- Investigative research
- Audit procedures
- Bill processing
- MS Office
- Communications
- Relationship development
- Administrative support
- Planning and coordination
- First Aid/CPR
- Problem resolution
- Business operations
- Process improvement
- Inventory management
- Project organization
- Insurance billing
- Customer service
- Team building
- Team management
- Developed on-point solutions and expedited resolutions for customers' problems and complaints.
- Integrated new offerings and eliminated underperforming products to keep line agile in face of changing account needs and market trends.
- Coordinated successful account management efforts with front-line team members.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Built cohesive leadership structure by promoting from within and developing successful managers.
- Oversaw disputes resolution and reconciliation for 18 client accounts.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Handled all delegated tasks.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
- Delivered feedback to increase quality and adherence to call-handling protocols.
- Audited random calls to evaluate compliance with regulations and company policies.
- Analyzed calls to evaluate quality and confirm alignment with company quality standards.
- Analyzed project requirements to find bugs and eliminate issues.
- Supported the development and implementation of improved quality control initiatives and processes.
- Chosen as the main corporate office contact, answering questions and resolving issues from customers and vendors.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared and submitted claims to insurance companies for payment.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Communicated extensively with patients to provide assistance, support and instructions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Created new customer profiles and updated information in pharmacy computer systems.
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Resume Overview
School Attended
- University of Phoenix
- Danville Community College
- Bluestone Senior High School
Job Titles Held:
- Regional Account Manager
- Quality Assurance Representative
- Registered Certified Pharmacy Technician
Degrees
- Bachelor of Science
Certified Pharmacy Technician
High School Diploma
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