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Regional Account Manager Resume Example

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REGIONAL ACCOUNT MANAGER
Summary

I was led to the Lord when I was a young girl, in the floor of the little Sunday School room behind Bluestone Baptist Church in 1976. I grew up in church learning how to play the piano by ear and fell in love with the sound of music. Being faithful to church is not something that I do, it's something that I am. I have been on many committees and served as chairman as well. I have been a WMU leader at my church (Hitesburg Baptist), choir leader, youth leader, VBS director for many years and other various opportunities to serve. I coordinated the first of two Ladies Conferences at HItesburg Church with the third one being cancelled due to the Corona Virus we are currently experiencing.

I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I have coordinated many events such as Sing for a Cure to bring awareness of Alzheimer's in hopes of finding a cure since 2016.

I have collective years of computer experience to include spreadsheet development, calendar, outlook and other products to create forms. I am also a people person. I enjoy meeting new people and build lasting relationships.

Skills
  • Regional economics knowledge
  • Brainworks understanding
  • Data-driven
  • Investigative research
  • Audit procedures
  • Bill processing
  • MS Office
  • Communications
  • Relationship development
  • Administrative support
  • Planning and coordination
  • First Aid/CPR
  • Problem resolution
  • Business operations
  • Process improvement
  • Inventory management
  • Project organization
  • Insurance billing
  • Customer service
  • Team building
  • Team management
Education and Training
Bachelor of ScienceUniversity of PhoenixTempe,AZ,
Certified Pharmacy TechnicianDanville Community CollegeDanville, VA08/2004
High School DiplomaBluestone Senior High SchoolSkipwith, VA06/1987
Experience
Neil Medical GroupRegional Account Manager | Kinston, NC02/2018 to Current
  • Developed on-point solutions and expedited resolutions for customers' problems and complaints.
  • Integrated new offerings and eliminated underperforming products to keep line agile in face of changing account needs and market trends.
  • Coordinated successful account management efforts with front-line team members.
  • Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
  • Built cohesive leadership structure by promoting from within and developing successful managers.
  • Oversaw disputes resolution and reconciliation for 18 client accounts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
NuScriptRX Inc.Quality Assurance Representative | Nashville, TN12/2014 to 07/2015
  • Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
  • Delivered feedback to increase quality and adherence to call-handling protocols.
  • Audited random calls to evaluate compliance with regulations and company policies.
  • Analyzed calls to evaluate quality and confirm alignment with company quality standards.
  • Analyzed project requirements to find bugs and eliminate issues.
  • Supported the development and implementation of improved quality control initiatives and processes.
  • Chosen as the main corporate office contact, answering questions and resolving issues from customers and vendors.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
Halifax PharmacyRegistered Certified Pharmacy Technician | South Boston, VA04/2005 to 04/2011
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Prepared and submitted claims to insurance companies for payment.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated information in pharmacy computer systems.
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Resume Overview

Companies Worked For:

  • Neil Medical Group
  • NuScriptRX Inc.
  • Halifax Pharmacy

School Attended

  • University of Phoenix
  • Danville Community College
  • Bluestone Senior High School

Job Titles Held:

  • Regional Account Manager
  • Quality Assurance Representative
  • Registered Certified Pharmacy Technician

Degrees

  • Bachelor of Science
    Certified Pharmacy Technician
    High School Diploma

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