regional account manager resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Webster's describes Shanna Claire as a talented and charismatic industry insider incredibly effective at multitasking and maintaining a friendly attitude under pressure. An organized sales specialist with over 20 years of experience, bringing highly knowledgeable team building sales techniques and increases of both account profitability and company profits overall. Effectively builds loyalty and long-term relationships with vendors and clients alike, while consistently achieving both company and individual goals. Ready for a long-term, high-demand position committed to excellence and growth for a company such as this.

  • Consultative sales B2B /B2C
  • Oral and written communication
  • Problem solving
  • Teamwork
  • Leadership
  • National account development/management
  • Vendor relations/management
  • Aging reports analysis
  • Social media marketing / multi-channel advertising
  • CRM, POS, MS Office Systems savvy
  • Product knowledge
  • Financial Reporting
Shepherd University Shepherdstown, WV Expected in 2006 : Business Administration And Management - GPA :
Potomac State College Keyser, WV, Expected in 2003 : Behavioral Psychology - GPA :
Fort Hill High School Cumberland, MD Expected in 2001 High School Diploma : - GPA :
Center For Careers And Technical Education Cresaptown, MD, Expected in 2001 2 Year Certification Marketing : Design, Visual Communications, Merchandising - GPA :
Work History
G4s - Regional Account Manager
Pontiac, IL, 11/2018 - 02/2020
  • Identified and qualified accounts to assess revenue potential
  • Communicated by phone, email and/or traveled for face to face contact for over 200 accounts.
  • Increased book of business by 200% within 1 year
  • Grew SE territory 15% or more month over month, through successful networking and through partnership development and strategy negotiation
  • Managed over 50 customer calls per day
  • Addressed problems with accounting, billing and operations to maintain and enhance client satisfaction
  • Maintained account information accuracy by communicating frequently
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Negotiated contracts with expiring accounts to continue relationships with current company clients.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Enhanced social media and online presence to take advantage of dynamic conditions and unique platform opportunities
  • Designed and organized product packages with close rate of 85% or better on average
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols
  • Tracked sales data to assess trends and make proactive strategy changes
Giant Eagle, Inc. - Dispensary Services Account Specialist
Beachwood, OH, 06/2017 - 11/2018
  • Worked with team to understand our clients needs and provide exceptional service.
  • Handled high volume inbound email and phone inquiries from various sectors of the cannabis industry
  • Opened and managed new client accounts throughout the U.S. and Canada
  • Increased department sales revenue by 250K in my first year
  • Communicated by phone, email and traveled for face to face contact with over 50 licensed dispensary and cultivation accounts.
  • Sold and distributed a leading line of premium, patented, customizable child-resistant packaging solutions and CPG to potential clients
  • Navigated company CRM and departmental SOPs
  • Improved client relations by monitoring social media and online sources for industry trends and compliance.
  • Renegotiated contracts with expiring accounts to continue relationships
  • Supported needs of dispensary owners and purchasers with white glove customer service and uncompromised industry knowledge
  • Developed team communications and information for department meetings and trade shows.
Select Comfort - Sleep Number - Senior Store Manager
City, STATE, 01/2006 - 03/2015
  • Managed and motivated sales team to increase revenue 120% year over year, for 3 years consecutively
  • Connected with prospects through multi-pronged approaches, including trade shows, cold calling and local-area networking.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Inventory Management
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Performed successful daily/monthly/quarterly/annual audits
  • Efficiently delegated duties
  • Lowered company costs by retaining loyal and productive employees through strategic training and sales technique
  • Lowered returns by 80% in less 1 year
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches launching to #1 store, company wide highest revenue, 3.2 MM
One Love World Inc - Managing Chief Marketing Officer
City, STATE, 04/2004 - 10/2005
  • Proposed start-up and scaling cost
  • Documented business processes and provided analysis that would meet changing business needs (SOP)
  • Provided quotes for business plans proposed to potential investor
  • Created annual budget and developed comprehensive plan to accomplish objectives
  • Prospected, booked, traveled to, set-up/broke-down and worked events
  • Maintained agile, responsible organization with sustained revenue growth by monitoring industry trends
  • Reviewed carrier-performance metrics and monthly costs reports with business co-founder, and CFO
  • Identified supply chain improvement
  • Negotiated operations cost
  • Supervised inventory flow, storage and global order fulfillment through international border customs
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Mentored local personnel on best practices and protocols to maximize productivity.

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Resume Overview

School Attended

  • Shepherd University
  • Potomac State College
  • Fort Hill High School
  • Center For Careers And Technical Education

Job Titles Held:

  • Regional Account Manager
  • Dispensary Services Account Specialist
  • Senior Store Manager
  • Managing Chief Marketing Officer


  • High School Diploma
  • 2 Year Certification Marketing

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