Driven Account Manager who excels in revealing customer needs and delivering solutions. Successful at expanding network connections and introducing products persuasively. Highly experienced with managed print solutions, technology, and print related services. Seeking a position which best utilizes my networking, creative, and detail oriented qualities for growth in a challenging and thriving environment. Excellent problem solving and trouble shooting skills; self-motivated, organized and able to lead in a team environment handling multiple projects under tight deadlines; excellent communication skills with clients as well as management and staff. Able to quickly learn and develop a good understanding of current technologies and new software. Integrated and participate in high level networking groups throughout the Tri-state area, with a firm belief in the networking sphere approach.
Prospecting and cold calling, Strong interpersonal skills, Team building expertise, Relationship selling, Strong communicator, Strategic account development
Skilled in MS Office & Adobe Creative Suite for both Mac and PC platforms, Marketing familiarity, Customer-oriented, Formulating quotes
Earned the ARC in Excellence 100% Club Award in 2013-2015.
Won the ARC Sponsored Top Equipment HP Sales Trip in 2015.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Developed and expanded existing and new customer sales with a streamlined technology strategy for growth in their marketplace.
Regional Account Executive June 2012 to CurrentARC Document Solutions － Philadelphia, PA
Managing a portfolio of 250 accounts, which generated $2.4 million in revenue annually.
Consistently secured new accounts, resulting in an increase in
year over year revenue. Surpassed annual quota by 109% - 112% year over
year for 3 years.
Monitored market conditions, product innovations and
competitor activity, and adjusted account sales approach to address
latest market developments. While Upselling add-on new technology services to existing customers, generating incremental additional revenue.
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Wrote, proofed and edited sales proposals, correspondence, and bids.
Addressed customer questions and concerns regarding products, prices and availability.
Senior Color Account Specialist June 2009 to June 2012ARC Eastern － Philadelphia, PA
Responsible for account prospecting the non-AEC marketing, POP, and in-store visual merchandising needs of Retail, QSR, banking, hotel / leisure, and many other business segments.
Provided a total solutions package including on the spot creative consultation, extensive production knowledge and an expertise in graphic design skills, as well as my well practiced networking and communications skills and years of experience in the industry to make clients feel at ease when choosing me to handle their project.
Also developing multiple new connections and accounts in the industry while still bringing in potential clients and creating new ways to sell my abilities and capabilities to others in the industry.
Regional Facility Manager June 2007 to April 2009Service Point USA － Philadelphia, PA
Was responsible for managing the facilities production and output of client materials.
Handled all aspects employee staffing and performance reviews.
Oversaw all job quotations and invoice creations as well as customer collections.
Was responsible for product inventory, meter reads, quota and budgetary needs.
Held together and maintained all IT and mechanical related issues.
Worked closely with the sales team to come up with innovative ideas and enhance the effectiveness of our prospective business leads.
As well as handled customer support and customer contact in any and all issues.
Freelance Graphic Designer November 2003 to December 2005Clear Channel Theatrical Merriam Theater － Philadelphia, PA
Responsible for the design and creation of varying products including large format posters,.
banners and graphics, signage, advertisements and marketing materials for upcoming and current season shows, as well as coordinating the printing and distribution of the materials.
Digital Manager October 2002 to June 2007Service Point USA － Philadelphia, PA
Set up and implementation of all network, software and hardware support while conducting regular maintenance on equipment to achieve maximum quality and performance.
Cross train each department in all aspects of digital and document management and usage.
Supervise graphics team and reprographic staff in all phases of production in multiple facility locations.
Receive and prepare a wide range of work from architects, graphic designers and marketing groups, while providing them with the appropriate digital/color training and customer support.
Act as a turnkey art department while supporting multiple graphic requests and managing multiple deadlines.
Communicate regularly with management and sales staff in all aspects on implementation and updates of new software and hardware while being a key player supporting operations and facility needs.
Key representative for the growth and focus of our company to our sales team and corporate offices.
Associate : Design and Graphic ArtsHussian School of ArtDesign and Graphic Arts
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Companies Worked For:
ARC Document Solutions
Service Point USA
Clear Channel Theatrical Merriam Theater
Hussian School of Art
Job Titles Held:
Regional Account Executive
Senior Color Account Specialist
Regional Facility Manager
Freelance Graphic Designer
Associate : Design and Graphic Arts
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