redemption specialist resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Professionally and respectfully assisting consumers with delinquent accounts in bringing them current, so that repossessed vehicles can be redeemed and contracts can be re-instated.

Core Strengths

Active listening skills

Seasoned in conflict resolution

Creative problem solver

Courteous demeanor

Energetic work attitude

Telecommunication skills

Adaptive team player

Educational Background
Macomb Community College Clinton Township, MI Expected in 2014 Associate of Arts : Business Management - GPA :

Coursework in Business Administration and Organizational Development

Southfield, MI Expected in 2011 Company Provided Professional Development : Crucial Conversations - GPA :

Strategies for having potentially difficult conversations with customers, as well as colleagues


Consistently achieves double the monthly goals set by management. An average of one hundred vehicles reclaimed monthly

Work Experience
Credit Acceptance - Redemption Specialist
City, STATE, 01/2012 - Current

Contacted customers by phone to reclaim repossessed vehicles; analyzed customer payment histories in order to make appropriate payment arrangements; acted as liaison between customers, repossession agents and auction vendors; Managed various legal documents to facilitate vehicle redemption; Extensive knowledge of legislation regarding vehicle releases in service states; Utilization goals met and surpassed regularly, at a rate of 90%

Credit Acceptance - Internal Collector
City, STATE, 11/2007 - 01/2012

Contacted customers in an effort to set up payment arrangements and settlements on delinquent accounts, resulting in the prevention of negative credit history for the consumer

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Resume Overview

School Attended

  • Macomb Community College

Job Titles Held:

  • Redemption Specialist
  • Internal Collector


  • Associate of Arts
  • Company Provided Professional Development

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